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House Host

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Maison Estelle

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

House Host position at Maison Estelle, a private members' club in Mayfair, London. A 'hosted home' bringing people together with personalised service and discretion.

Job Responsibility:

  • Creating a warm, welcoming and lasting impression for our members
  • Striving to build genuine relationships with all members
  • Providing genuine, attentive, natural, and friendly service to our members in order to reflect our standards
  • Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly
  • Being always immaculately presented in the correct uniform
  • Ensuring all member information is captured and recorded on their profiles
  • Being aware of all VIP members and their guests visiting us and ensuring their experience is tailored appropriately
  • Anticipating members needs and providing them with a personalised experience
  • Ensuring the reception area is tidy, presentable and fully stocked with all necessary stationery and materials
  • Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise
  • Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up

Requirements:

  • Previous host experience in a busy and high-volume hospitality operation
  • Computer literate (MS Office, SevenRooms, CRM systems)
  • Planning ability
  • able to work unsupervised
  • Attention to detail, able to identify mistakes and request clarification
  • Excellent time-management skills
  • comfortable prioritising what is important during busy periods
  • Excellent communication skills and comfortable talking to colleagues, senior management, and members
  • Strong command of English
  • A genuine passion for hospitality and hosting
What we offer:
  • Exclusive staff rates and biannual socials
  • Stocked colleague spaces and staff food
  • Engage in forums shaping The Estelle Way
  • Biannual company socials plus smaller social and sports groups
  • Exclusive staff rates and F&B discounts across Ennismore brand
  • Birthday day off
  • Fed during your shift
  • Added protection of our pension, health cash plan and life assurance schemes
  • 28 days holiday, inclusive of bank holidays, which increases with length of service
  • Recommend-a-friend bonus scheme
  • Inclusion in tronc scheme

Additional Information:

Job Posted:
January 09, 2026

Expiration:
February 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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