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House Host Manager

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Maison Estelle

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

37600.00 - 54240.00 GBP / Year
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Job Description:

Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

Job Responsibility:

  • Creating a warm, welcoming and lasting impression for our members
  • Striving to build genuine relationships with all members
  • Providing genuine, attentive, natural, and friendly service to our members in order to reflect our standards
  • Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly
  • Being always immaculately presented in the correct uniform
  • Ensuring all member information is captured and recorded on their profiles
  • Being aware of all VIP members and their guests visiting us and ensuring their experience is tailored appropriately
  • Anticipating members needs and providing them with a personalised experience
  • Ensuring the reception area is tidy, presentable and fully stocked with all necessary stationery and materials
  • Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise
  • Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up
  • Prepare reports for the meeting
  • Managing team, looking after their mental welbeing
  • Support Cloakcroom team in the smooth running of their department, reviewing that the area is clean and tidy before, during and after shift and lost property is logged efficiently
  • Be available for no less than 2 closing shifts a week

Requirements:

  • Previous host experience in a busy and high-volume hospitality operation
  • Computer literate (MS Office, SevenRooms, CRM systems)
  • Planning ability
  • able to work unsupervised
  • Attention to detail, able to identify mistakes and request clarification
  • Excellent time-management skills
  • comfortable prioritising what is important during busy periods
  • You are an inspiring leader who relishes taking responsibility
  • Confident in using purchasing, health and safety, payroll and rota systems
  • Stays up to date with current food and beverage trends and best practices
  • Must be able to work flexibly including evenings and weekends due to the operational hours of the club
  • Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members
  • A genuine passion for hospitality and hosting
What we offer:
  • Biannual company socials plus smaller social and sports groups
  • Exclusive staff rates and F&B discounts across Ennismore brand
  • Birthday day off
  • Staff food during shift
  • Pension, health cash plan and life assurance schemes
  • 28 days holiday, inclusive of bank holidays, which increases with length of service
  • Recommend-a-friend bonus scheme

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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