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House Host Manager

United Kingdom, London 37600.00 - 54200.00 GBP / Year · Job Posted June 15, 2026
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Job Responsibility

  • Creating a warm, welcoming and lasting impression for our members
  • Striving to build genuine relationships with all members
  • Providing genuine, attentive, natural, and friendly service to our members in order to reflect our standards
  • Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly
  • Being always immaculately presented in the correct uniform
  • Ensuring all member information is captured and recorded on their profiles
  • Being aware of all VIP members and their guests visiting us and ensuring their experience is tailored appropriately
  • Anticipating members needs and providing them with a personalised experience
  • Ensuring the reception area is tidy, presentable and fully stocked with all necessary stationery and materials
  • Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise
  • Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up
  • Prepare reports for the meeting
  • Managing team, looking after their mental welbeing
  • Support Cloakcroom team in the smooth running of their department, reviewing that the area is clean and tidy before, during and after shift and lost property is logged efficiently
  • Be available for no less than 2 closing shifts (3 AM) a week. Thursday, Friday or Saturday

Requirements

  • Previous Host Manager experience, ideally in a London Private Members or a very similar high end hospitality establishment
  • Computer literate (MS Office, SevenRooms, CRM systems)
  • Attention to detail, able to identify mistakes and request clarification
  • Excellent time-management skills
  • comfortable prioritising what is important during busy periods
  • You are an inspiring leader who relishes taking responsibility
  • Confident in using purchasing, health and safety, payroll and rota systems
  • Stays up to date with current food and beverage trends and best practices
  • Must be able to work flexibly including evenings and weekends due to the operational hours of the club
  • Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members
  • A genuine passion for hospitality and hosting

What we offer

  • Exclusive staff rates and biannual socials
  • Stocked colleague spaces and staff food
  • Exclusive staff rates and F&B discounts across Ennismore brand
  • Birthday day off
  • Pension
  • Health cash plan
  • Life assurance schemes
  • 28 days holiday, inclusive of bank holidays, which increases with length of service
  • Recommend-a-friend bonus scheme

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