House Coordinator (Fixed-Term) Job at 360 Resourcing Solutions (London)

Job Description

We are currently recruiting for a House Coordinator (Fixed Term) to cover a period of maternity leave for approximately 10 months until March 2027. The role is to ensure a welcoming and memorable experience at 1 Warwick for all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered throughout the House, as the primary gatekeeper and ambassador for the House.

Job Responsibility

Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority
Be the ambassador of knowledge on all member services and activities across Mortimer House
Regularly communicating with the Reception Manager any updates on all reception, Member queries, feedback, and housekeeping
Complete the new member onboarding process for all tiers of membership as communicated by membership team
Communicate to the 1 Warwick team all relevant event information needed to deliver exceptional member experiences
Be knowledgeable on all aspects of House programmes and manage distribution and availability of printed copy around the House
Ensure all checklists are completed and signed off, daily, weekly, and monthly
Ensuring the reception desk is clutter free and an engaging space to welcome people
Manage the atmosphere, music, scent, and heating for reception and workspaces
Ensure all member systems always work seamlessly, and liaising with our IT providers
Ensure members have access to information of services, promotions, and events across both Maslow’s houses
Management of all refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings
Ensure the reception inbox, landline and mobile communication is monitored in a timely and professional manner and in line with our brand tone of voice
Distribute member post correctly and in a timely manner
Be the point of contact for all external contractors, logging arrival and departure times
Ensure the Function sheets are distributed by the events team to the specific departments
To carry out any other duties that may be required by the Reception Manager and General Manager
Contribute to an enjoyable working environment.

Requirements

Previous experience in a similar role
Excellent communication and interpersonal skills
Strong attention to detail and multitasking abilities
Ability to work effectively in a team and under pressure
Positive attitude and willingness to go the extra mile to exceed customer expectations
Flexibility to work evenings, weekends, and holidays as required.

What we offer

£450 Gross Refer-a-friend scheme (unlimited referrals!)
Reward and discounts platform
SmartTech and CycleToWork schemes
Access to delicious on shift meals

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House Coordinator (Fixed-Term)

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