Hourly Supervisor, Retail Cafe Operations

• Support daily operations in a fast-paced, client-facing retail café
• Maintain standards for customer service, food quality, safety, sanitation, and consistency
• Monitor service areas, production, staffing needs, and guest experience throughout the shift
• Make real-time adjustments based on volume, priorities, and business needs
• Supervise and support employees in a union environment while following Aramark policies, procedures, and labor guidelines
• Address employee questions or concerns professionally and consistently
• Partner with management on staffing, assignments, and operational decisions
• Promote teamwork, accountability, and clear communication
• Conduct regular quality checks for food, service areas, presentation, cleanliness, and safety
• Audit service and quality throughout the day and follow up quickly
• Identify and correct gaps in service, production, sanitation, or guest experience
• Follow tracking procedures, checklists, and operational standards
• Coach employees to improve service, efficiency, quality, safety, and teamwork
• Support training that builds skills, morale, and performance
• Reinforce expectations around attendance, timekeeping, service standards, safety, and job performance
• Assist with performance conversations and annual review preparation as needed
• Support staffing levels to help control labor costs while maintaining service
• Monitor productivity, overtime awareness, and shift coverage
• Help control production, supply, and inventory costs by following standards
• Communicate staffing or supply concerns before they impact service

• 3-5 years of relevant experience
• Current Certifications as needed
• Experience in food service, retail café, hospitality, or customer-facing operations
• Prior supervisory, lead, or team leadership experience preferred
• Comfort working in a union environment or willingness to learn
• Strong customer service, communication, judgment, and problem-solving skills
• Ability to coach, redirect, and support staff respectfully
• Strong attention to detail around quality, safety, sanitation, and service
• Ability to follow procedures and maintain operational discipline
• Bilingual skills are a plus

Bilingual skills are a plus