Hotel Team Leader

• Participate in hotel's organisation and manage the Front of House and Food and Beverage Team
• Be readily available for the teams and hotel guests, and work with the Assistant Manager to ensure a high level of quality for all services
• Focus on quality and ensure guest satisfaction and loyalty trough handling complaints and coming up with solutions, analysing and replying to guest's feedback
• Administration responsibility with invoicing, cash operations and activity reports. Carry out inventories in compliance with administrative and financial procedures
• Are result-driven and understands what needs to be done in order to achieve the hotel goals

• Fluent in English, both written and spoken
• Excellent communication, presentation and interpersonal skills
• Customer service experience
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Creative, innovative, dynamic, result-oriented and self-motivated
• High organizational planning, follow-up, presentation and reporting skills
• Able to use Opera Cloud at an advanced level
• Must be legally eligible to work in UK

A 2nd language would be a plus

• Bonus Scheme
• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Recommend a friend scheme
• Employee Advisory Service