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Hotel Supervisor

France, Marseille · Job Posted February 18, 2026
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Job Description

Hotel Supervisor for the new Ruby Lilou hotel in Marseille, part of a fast-growing hospitality group with a Lean Luxury philosophy. The role involves leading shifts, ensuring service standards, training team members, and providing excellent guest experiences in a hotel blending Provence's calm with Marseille's creative edge.

Job Responsibility

  • Actively work in the service, taking the lead as shift supervisor, ensuring everything runs smoothly, whether behind the bar, in service, or at the front office
  • Ensure all service, quality, and hygiene standards are met – always with an eye for detail
  • Take charge of training, coaching, and onboarding new team members
  • Handle communication and ensure that all information flows smoothly within the team
  • Take guest feedback seriously and ensure a quick and efficient resolution
  • Share insider tips for the best hotspots in the city with our guests, ensuring they feel at home

Requirements

  • Experience in a similar position, ideally in the trendy hospitality or lifestyle hotel industry
  • Flexible and ready to work in shifts
  • Reliability, multitasking and willingness to learn
  • Confident demeanor, joy in work, and a sense of humour
  • Enjoy working with international, demanding guests and handling their various needs with a smart approach
  • Fluent French and English

What we offer

  • Support for your sports program
  • Legendary staff rates for you and a travel buddy
  • Ruby F&B Credit
  • Extra cash through profit-sharing, talent scouting and positive reviews
  • Trainings, coaching, and mentoring

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