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Hotel Supervisor for the new Ruby Lilou hotel in Marseille, part of a fast-growing hospitality group with a Lean Luxury philosophy. The role involves leading shifts, ensuring service standards, training team members, and providing excellent guest experiences in a hotel blending Provence's calm with Marseille's creative edge.
Job Responsibility:
Actively work in the service, taking the lead as shift supervisor, ensuring everything runs smoothly, whether behind the bar, in service, or at the front office
Ensure all service, quality, and hygiene standards are met – always with an eye for detail
Take charge of training, coaching, and onboarding new team members
Handle communication and ensure that all information flows smoothly within the team
Take guest feedback seriously and ensure a quick and efficient resolution
Share insider tips for the best hotspots in the city with our guests, ensuring they feel at home
Requirements:
Experience in a similar position, ideally in the trendy hospitality or lifestyle hotel industry
Flexible and ready to work in shifts
Reliability, multitasking and willingness to learn
Confident demeanor, joy in work, and a sense of humour
Enjoy working with international, demanding guests and handling their various needs with a smart approach
Fluent French and English
What we offer:
Support for your sports program
Legendary staff rates for you and a travel buddy
Ruby F&B Credit
Extra cash through profit-sharing, talent scouting and positive reviews