Hotel Services Lead

• Manage and support the Portering and Housekeeping teams to ensure timely and professional delivery of services across all areas of the hospital
• Oversee core portering duties, including patient and goods movement, site security, and gas management, where applicable
• Ensure all housekeeping services, including room and theatre cleaning, laundry handling, and room setup, meet policy and infection prevention standards
• Carry out cleaning audits and ensure corrective actions are followed through effectively
• Act as a key point of contact for patients, visitors, and consultants, managing feedback on hospitality services and ensuring satisfaction
• Ensure staff compliance with all mandatory training and that service delivery adheres to hospital policies and health & safety regulations

• Previous experience managing operational teams within hospitality or healthcare environments
• Strong interpersonal and communication skills
• A basic understanding of MS Excel and administrative processes
• A hospitality or facilities services qualification (desirable)
• An understanding of cleanliness and infection control standards in a clinical or hotel setting
• A proactive, hands-on approach with a commitment to delivering excellent customer service

A hospitality or facilities services qualification

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities