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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Job Responsibility
Coordinate and effectively manage the day-to-day operations of the resort
Ensure all Resort standards are established, maintained, and consistently enforced
Assume the authority of the RVP/General Manager in his absence
Maintain strong working relationships with resort owners and participate in owners’ meetings
Personally interact with guests, review feedback, and follow up on any service issues or concerns
Act as the resort spokesperson in the absence of the RVP/General Manager during emergencies or crisis situations
Perform any additional duties or projects assigned by the RVP/ General Manager or Four Seasons Corporate Office
Embodies the Four Seasons Evolve Leadership Behaviors
Emotionally intelligent leader able to connect with staff at all levels
Acts as a true culture ambassador
Builds genuine connections with employees and the local community
Innovates and enhances the guest experience across all operational areas
Demonstrates strong commercial insight combined with operational discipline
Effectively connects daily activities with overarching strategies
Ensures that Rooms, F&B, Spa, Retail, and Residences operate with rigorous financial control
Requirements
Currently holding a Hotel Manager position
Background in Food & Beverage (F&B)
Resort experience
Experience managing renovations
French Speaking
Hands on and on the floor leadership style
Strong leadership to the operations team
Currently serving as a Hotel/ Resort Manager or offering equivalent experience, typically supported by 5 to 10 years in hotel operations and/or management