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Hotel Reservations Manager

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Aimbridge Hospitality EMEA

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Location:
United Kingdom , Bournemouth

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

29000.00 GBP / Year
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Job Description:

As our Hotel Reservations Manager, you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.

Job Responsibility:

  • Overseeing the reservations process from start to finish for our guests
  • Ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date
  • Managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented
  • Managing room inventory and rates
  • Overseeing the work of reservation agents and other staff members

Requirements:

  • Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success
  • Excellent communication skills: You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner
  • Analytical and problem-solving skills: You’ll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions
  • Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You’ll be able to identify and resolve any issues that may arise and analyse complex data
  • Industry experience: You’ll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements
What we offer:
  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
  • 24/7 access to our employee assistance programme
  • Uncapped incentives to reward you for your contributions
  • Staff meals on duty
  • Access to hotel gym facilities
  • Free staff parking

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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