Hotel Reservations & Groups Coordinator Job at Aimbridge Hospitality EMEA (Nottingham)

Executive Reservations Coordinator - Temp

Location

United States , Boston

Salary:

31.20 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations

Fulltime

Group Reservations Coordinator

W Brisbane located at 81 North Quay, Brisbane City is hiring a Full Time Reserva...

Location

Australia , Brisbane

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Anticipate guest accommodation requirements and offer prompt and efficient service
Monitor and complete reports on a daily basis, which indicate both productivity of reservations and room night production
Manage Room Type availability and inventory on a daily basis
Communicate any events or issues that may have a direct affect to hotels operations and profitability
Maintain and update Hotel PMS to accurately track account productivity and regular guest activity
Be pro-active in making suggestions for the increased room revenue and room night production
Monitor no shows and ensure that details are correct so there is as little inconvenience caused to the guest
Create and maintain a team environment including all Front Office Talent, ensuring that they are trained in the Reservations process

Job Responsibility

Anticipate guest accommodation requirements and offer prompt and efficient service
Monitor and complete reports on a daily basis, which indicate both productivity of reservations and room night production
Manage Room Type availability and inventory on a daily basis
Communicate any events or issues that may have a direct affect to hotels operations and profitability
Maintain and update Hotel PMS to accurately track account productivity and regular guest activity
Be pro-active in making suggestions for the increased room revenue and room night production
Monitor no shows and ensure that details are correct so there is as little inconvenience caused to the guest
Create and maintain a team environment including all Front Office Talent, ensuring that they are trained in the Reservations process

What we offer

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program

Fulltime

Groups Coordinator

Process all reservation requests, changes, and cancellations received by phone, ...

Location

United States , Dallas

Salary:

20.50 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations

Fulltime

Room Reservations Coordinator

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spe...

Location

Canada , Banff

Salary:

55000.00 - 57000.00 CAD / Year

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

18-month commitment to the role
Previous reservations or hotel operations experience is an asset
Proficiency in Opera PMS (Cloud and CRS)
Knowledge of Passkey/GroupMax is an asset
Strong attention to detail and passion for hotel operations
Excellent written, verbal, and interpersonal communication skills
Strong problem-solving, analytical, organizational, and administrative skills with the ability to manage multiple priorities
Proficiency in Microsoft Office, including Word and Excel
Professional presentation and ability to perform well under pressure in a fast-paced environment
Able to work independently with minimal supervision

Job Responsibility

Support day-to-day operations across Tour, Group, and Leisure reservations, including bookings, billing, and package management
Maintain hotel inventory, manage rate codes, promotions, and group/tour contracts, and address oversell situations
Collaborate closely with Front Office, Global Reservations, Fairmont Gold, Concierge, Resort Activities, F&B, and Sales teams
Monitor reservations inboxes, manage guest and internal correspondence, and handle escalations or reservation-related concerns
Audit group contracts, maintain system accuracy, and support team development through training guides, SOP updates, and departmental initiatives

What we offer

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like
Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Fulltime

Group Reservations Coordinator

Process all reservation requests, changes, and cancellations received by phone, ...

Location

United States , Tysons Corner

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations

Fulltime

Groups Coordinator

Process all reservation requests, changes, and cancellations received by phone, ...

Location

United States , Dallas

Salary:

20.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests
Oversee accuracy of room blocks and reservations

Fulltime

Groups Coordinator

Process all reservation requests, changes, and cancellations received by phone, ...

Location

United States , New York

Salary:

29.25 - 39.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations

Fulltime

Onsite Leisure Reservations Sales Coordinator

Location

United States , Sausalito

Salary:

19.77 USD / Hour

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

Must have a High School diploma, College Degree preferred
Strong proficiency in Microsoft Office (Excel, Word) and property management systems (PMS)
Previous experience in hotel reservations, front office, or sales, preferably with a focus on leisure travel and in a high luxury environment
Must be a naturally enthusiastic, centered, and organized person to manage the diverse multi-tasking responsible for this position
Capable of remembering guest names and using them frequently
Must be able to see, hear and speak clearly
Strong computer skills with hotel property management systems
Exceptional verbal and written communication skills in English
Ability to operate basic office equipment
computer and related programs, fax, copier, scanner, etc.

Job Responsibility

To be proficient with all features of the Lodge’s property management system as this position requires a thorough understanding of both the reservations features and accounting billing features
Handle reservations and bookings for travel partners, small wholesale groups, and VIP arrivals, ensuring accuracy in systems such as Opera or Delphi
Act as a primary contact for travel agents and leisure guests, managing the sales inbox and providing fast, professional responses
Assist with planning of client site inspections and organizing amenities and client preferences with the Resort team
Host site inspections on behalf of sales team
Entertain agents / fam trips in resort F&B outlets
Coordinate agent property visits including FAM trips
Reconcile TA commissions weekly and investigate any commission inquiries
Communicate with other property staff regarding updated information on leisure reservations to keep everyone in the office informed on leisure’s special needs
Handle incoming reservations calls for all individual travelers’ requests and complete the daily checklists tasks

Fulltime

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Hotel Reservations & Groups Coordinator

Job Description

Job Responsibility

Requirements

What we offer

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