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Hotel Reservations agent

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Bespoke Hotels

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Location:
United Kingdom , Carnoustie

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an enthusiastic Reservationist to join our expanding team. This role will be shift work between the hours of 8am to 8pm to help cover a 7 day operation, with a commitment of a minimum 2 weekends every month. As part of our Reservations Team, you will contribute to the growth of the rooms and accommodation business, maximising occupancy and revenue, through proactive selling and effectively converting enquiries into sales.

Job Responsibility:

  • Handling guest enquiries by phone and email, providing accurate information and friendly assistance
  • Understanding the business and keeping up to date with hotel’s sales selling strategy, policy and promotions
  • Processing reservations efficiently, including new bookings, amendments, and cancellations
  • Managing room availability and ensuring all details are entered correctly into the reservation system
  • Liaising with reception, housekeeping, and other departments to ensure smooth guest arrivals and special requests
  • Supporting guests before their stay with confirmations, payment details, and any pre-arrival needs
  • Identify opportunities to maximise revenue through up-selling

Requirements:

  • Excellent communication skills
  • Strong organisational abilities with a keen eye for detail
  • A team player who can work efficiently in a fast-paced environment and adapt to changing demands
  • Confident using reservation systems and comfortable handling enquiries both over the phone and via email
  • Passionate about the travel industry and has previous experience in a similar role
What we offer:
  • Market leading Rates of Pay
  • Anniversary Bonus
  • Flexible Shifts, full and part time to fit around other commitments
  • 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
  • Full Training and Supervision Given
  • Opportunity to gain recognised qualifications to help you progress
  • Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
  • Introduce a Friend Scheme worth £600+
  • Anniversary weekend stay for you or to give as a gift to family or close friends
  • Access to complimentary Mental Health & Wellbeing services
  • Discounted Bespoke Hotel Stays, for you, your family and friends
  • 50% off all Food & Beverage during Bespoke Hotel Stays
  • A range of local in-house benefits

Additional Information:

Job Posted:
December 25, 2025

Expiration:
February 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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