Hotel Reservation Agent

• Processes reservations by telephone or voicemail
• Processes reservations from the sales office, other hotel departments, and travel agents
• Knows the type of rooms available as well as their location and layout
• Knows the selling status, rates, and benefits of all packages plans
• Knows the credit policy of the hotel and how to code each reservation
• Communicates reservation information to the front desk
• Processes cancellations and modifications and promptly relays this information to the front desk
• Understands the hotel's policy on guaranteed reservations and no-shows
• Processes advance deposits on reservations
• Tracks future room availabilities on the basis of reservations
• Assists in preregistration activities when appropriate
• Handles daily correspondence
• Responds to inquiries and makes reservations as needed
• Makes sure that files are kept up to date
• Getting information about areas of interest in order to target more clients in particular seasons
• Open and close the availability as and when required of hotel on the hotel website
• Covers for staff as necessary due to employee shortages
• Monitors all relevant activities of the department to ensure compliance
• Maintains the Departmental Shift log(s) reviewing and noting any unusual occurrences

• High School Diploma (or equivalent) preferred
• Three years of hotel experience preferred
• Equivalent combination of Customer Service and Communications experience required
• Experience as a guest relations supervisor, front office manager, or hotel liaison preferred
• Must be punctual and dependable
• Knowledge, skills, and experience in the hiring, training, scheduling and supervision of staff
• Read, write and speak the English language
• Perform intermediate mathematical computations
• Keep information confidential
• Follow written and verbal instructions
• Establish and maintain positive relationships
• Present facts and recommendations in oral and written form
• Utilize MS Office products at basic to intermediate skill level
• Exercise sound judgment
• Must be willing and able to work nights, weekends and holidays
• Must be at least 21 years of age
• Valid Documentation as required for I-9 Form
• Required to pass a drug test

Data Entry Proficiency