Hotel Receptionist Job at 360 Resourcing Solutions (London)

Job Description

As a Hotel Receptionist, your primary responsibility will be to provide courteous and efficient service to all guests and maintain the highest levels of service standards at all times. You will be expected to greet guests in a warm and friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. Overall, the role of the Receptionist is crucial in ensuring that our guests have an exceptional experience from the moment they arrive. By providing warm and friendly service, personalising each interaction, and going above and beyond to exceed their expectations, you will help us create a memorable stay for each guest.

Job Responsibility

Delivering a fast and efficient check-in and check-out service and ensuring that all guest requests are handled in a polite and efficient manner
Assisting with rooming and delivering in-room amenities, escorting guests to their room and providing an overview of the room features, including our in-room technology
Maintaining guests' profiles updated to have an accurate source of information regarding their needs and preferences
Assisting with the arrival of VIP guests and coordinating our guest services on a daily basis, such as pre-arrival emails, VIP reports, personalised guest experiences, room inspections, special room setups, amenities coordination, welcome letters, welcome gifts, room escorts, follow-up during their stay, post-stay follow-up, etc
Maintaining a constant knowledge of the area, including restaurants, bars, galleries, exhibitions, concerts, shops, etc. You should have an up-to-date database of the trendiest establishments in the city and be able to suggest to our VIPs the most elite recommendations and provide exclusive reservations
Efficiently dealing with all administrative tasks of the Front of House, ensuring the accuracy of guest accounts and invoicing/debiting of guests' credit cards and cash handling
Being a hotel ambassador and making sure that the good neighbourhood policies are considered and respected by our guests.

Requirements

A minimum of 1 years’ experience in a similar role in the hotel industry or luxury guest services environment
Previous experience with Guestline PMS is an advantage
A team player with a motivational spirit, highly appreciated to achieve a high level of service
French language skills are much appreciated
A self-starter who is creative, highly driven, and results-oriented with the ability to be proactive and reactive to both anticipated and sudden changes
A high level of personal integrity and confidentiality
A willingness to have a flexible working pattern to fit in with the needs of the business
Proficiency in the use of Microsoft Office.

Nice to have

French language skills are much appreciated
Previous experience with Guestline PMS is an advantage

What we offer

Increased holiday allowance with length of service
Complimentary meal while on duty
HSF Health Plan*
Dental cost reimbursement
Optical cost reimbursement
Complimentary coverage for your partner and children
High street and grocery shopping discounts, as well as discounted cinema tickets and more
Gym membership discounts
Access to a 24/7 GP advice line and counselling services, including support for dependents
Employee referral program for line employees
Contributory pension scheme*
Learning and development opportunities.

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Hotel Receptionist

Job Description

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Requirements

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