Hotel Receptionist Job at 14forty (Nottingham)

Job Description

We're currently recruiting a friendly Receptionist to provide first-class reception service for The Venues Collection on a full time, shift pattern basis. Morning, Evening, Weekend and Public Holiday work is expected.

Job Responsibility

Creating a warm and welcoming atmosphere for all staff and visitors
To be fully competent in the use of Opera PMS, PDQ Machines, Telephone Switchboard
To provide the highest possible standards when processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests
To activate/reissue room keys in accordance with guest confidentiality
To verify/adjust billing for guests
To complete or handover any special duties or responsibilities that are assigned
To balance the daily shift
To possess a great knowledge of the building and the services we offer
To have a full understanding of any special events that are being run in the centres
To answer all incoming calls in a friendly manner
To achieve departmental standards as defined in Standards Manual and to follow the procedures laid down
To ensure the accuracy of all information and respect its confidentiality
To ensure that all equipment in the department is properly used, maintained, and stored and is always kept clean
To provide administrative support across a diverse range of areas
To develop a sense of responsibility and show adequate respect to the other Reception colleagues and to colleagues from other departments
To ensure the reception area is always kept neat and tidy
To carry out reception duties on A.M. and P.M. shifts in line with the checklists
To understand the banking and charging procedures
To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy
To represent Compass Group UK&I and maintaining a positive brand image
To attend all training, as required
To keep yourself informed of the hotel’s goals and objectives
Maintain correct standards of dress code, as per the grooming policy and cleanliness of work areas at all times
To be fully aware of the fire evacuation procedures
To report any accidents, involving guests and staff, and/or potential hazards to the Duty Manager
To ensure the accuracy of all information and respect its confidentiality
To carry out any other duties as reasonably requested by your Supervisors and Management team
To be a valued member of the team, helping and advising colleagues where required

Requirements

Have excellent verbal and written communication skills
Possess fantastic organisational skills with the ability to prioritise tasks
Be competent in using PCs, Microsoft Office, and general office equipment
Display passion for delivering excellent customer service
Be an excellent team player
Have the ability to develop and maintain good working relationships
Demonstrate exceptional timekeeping and reliability
Have the ability to adopt flexible working patterns

What we offer

Healthcare
Wellbeing support
23 days' annual leave plus bank holidays
Life assurance
Meals on duty
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets
Regular emails filled with the best discounts and savings available
Receive Wow Points every time you spend and use them on a wide range of brands
Free wellness, mindfulness, and exercise classes
You can share all discounts and offers with your friends and families
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes

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