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Hotel Receptionist

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14forty

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Location:
United Kingdom , Nottingham

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

12.60 GBP / Hour
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Job Description:

We're currently recruiting a friendly Receptionist to provide first-class reception service for The Venues Collection on a full time, shift pattern basis. Morning, Evening, Weekend and Public Holiday work is expected.

Job Responsibility:

  • Creating a warm and welcoming atmosphere for all staff and visitors
  • To be fully competent in the use of Opera PMS, PDQ Machines, Telephone Switchboard
  • To provide the highest possible standards when processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests
  • To activate/reissue room keys in accordance with guest confidentiality
  • To verify/adjust billing for guests
  • To complete or handover any special duties or responsibilities that are assigned
  • To balance the daily shift
  • To possess a great knowledge of the building and the services we offer
  • To have a full understanding of any special events that are being run in the centres
  • To answer all incoming calls in a friendly manner
  • To achieve departmental standards as defined in Standards Manual and to follow the procedures laid down
  • To ensure the accuracy of all information and respect its confidentiality
  • To ensure that all equipment in the department is properly used, maintained, and stored and is always kept clean
  • To provide administrative support across a diverse range of areas
  • To develop a sense of responsibility and show adequate respect to the other Reception colleagues and to colleagues from other departments
  • To ensure the reception area is always kept neat and tidy
  • To carry out reception duties on A.M. and P.M. shifts in line with the checklists
  • To understand the banking and charging procedures
  • To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy
  • To represent Compass Group UK&I and maintaining a positive brand image
  • To attend all training, as required
  • To keep yourself informed of the hotel’s goals and objectives
  • Maintain correct standards of dress code, as per the grooming policy and cleanliness of work areas at all times
  • To be fully aware of the fire evacuation procedures
  • To report any accidents, involving guests and staff, and/or potential hazards to the Duty Manager
  • To ensure the accuracy of all information and respect its confidentiality
  • To carry out any other duties as reasonably requested by your Supervisors and Management team
  • To be a valued member of the team, helping and advising colleagues where required

Requirements:

  • Have excellent verbal and written communication skills
  • Possess fantastic organisational skills with the ability to prioritise tasks
  • Be competent in using PCs, Microsoft Office, and general office equipment
  • Display passion for delivering excellent customer service
  • Be an excellent team player
  • Have the ability to develop and maintain good working relationships
  • Demonstrate exceptional timekeeping and reliability
  • Have the ability to adopt flexible working patterns
What we offer:
  • Healthcare
  • Wellbeing support
  • 23 days' annual leave plus bank holidays
  • Life assurance
  • Meals on duty
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets
  • Regular emails filled with the best discounts and savings available
  • Receive Wow Points every time you spend and use them on a wide range of brands
  • Free wellness, mindfulness, and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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