Hotel Receptionist Job at 360 Resourcing Solutions (London)

Guest Service Agent - Front Office

Hotel Front Desk Agent responsibilities include registering guests, managing res...

Location

United States , Moon Township, PA

Salary:

14.00 - 14.50 USD / Hour

Prospera Hospitality

Expiration Date

Until further notice

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Customer service attitude
Excellent communication and organizational skills
Must be available to work a flexible schedule, including nights, weekends and holidays.
Hotel experience: 1 year (Preferred)

Job Responsibility

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Maintain updated records of bookings and payments

What we offer

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Front Office Agent

Our Front Office Agents will be the first point of contact with the Hotel's Gues...

Location

Italy , Venice

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Experience as receptionist in structured hotels with standards’ knowledge
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels
Problem solving especially in high-pressure situations
Good proficiency in using hotel management softwares and MS Office
Bachelor's degree in Hospitality Management or foreign languages is highly preferred
Advanced level of English and Italian, and any extra european language
Legal right to work in Italy
Available for shifts during the weekends and holidays and some nights in rotation

Job Responsibility

Administering all Front Office operations such as guests’ registration (check-in/check-out), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the Hotel’s SOPs
Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns
Managing inbound and outbound e-mails and administrative work
Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge
Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Completing audit procedures
Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner
Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures
Collaborating with local law enforcement and emergency services when necessary

What we offer

A competitive package (base salary and yearly bonus)
Medical Insurance, integrating Collective Labor Agreement one and extended to the family
Ticket Restaurant
Annual leave
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Fulltime

Guest Services Agent

The Guest Services Agent (GSA) for the Lord Baltimore Hotel is an hourly nonexem...

Location

United States , Baltimore

Salary:

Not provided

Lord Baltimore Hotel

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
A minimum of two years previous guest service and reservations experience required
Outstanding customer service skills
People person
Flexible Schedule for various shifts including evenings, weekends and holidays
Excellent written, verbal communication and organizational skills
Excellent computer skills with previous OPERA experience strongly preferred
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Understanding of how travel planning websites operate, like Booking and TripAdvisor

Job Responsibility

Greet and assist guests with reservations, confirmations, special requests, etc.
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about the hotel, its policies, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests, conference attendees, etc.

What we offer

Daily complimentary lunch/dinner (depending on your shift)
Employee discounts and more

Fulltime

Front Desk Receptionist

About Four Seasons: Four Seasons is powered by our people. We are a collective o...

Location

United States of America , San Francisco

Salary:

36.66 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Previous luxury hotel front desk experience preferred
Must have excellent customer service and guest contact skills
Ideal candidates will be outgoing and enjoy helping others
Candidates with a degree in hospitality, or similar, are preferred
Ability to quickly and positively establish rapport is required
Above average communication skills - both written and oral - are required
Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration
You must possess the ability to work in a high volume operation
You must also be able to multi-task and complete tasks by established deadlines
You must be able to work a flexible schedule (holidays, and/or weekends)

Job Responsibility

Checks in guest in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested and the correct rate is charged
Arranges for luggage to be delivered to guest room
Issues correct keys to the guest
Ensure revenue is maximized by upselling guest rooms based on availability
Checks out guest at end of stay
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel
Makes change, cashes checks, and exchanges foreign currency

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Night Receptionist

As a Night Receptionist at Estelle Manor, you will offer a warm and friendly wel...

Location

United Kingdom , Witney

Salary:

32910.40 GBP / Year ▼

Maison Estelle

Expiration Date

February 16, 2026

Requirements

Previous hotel reception experience
Experience of working nights or in a luxury property would be desirable
Experience with Opera/Opera Cloud is advantageous
Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests
Ability to perform under pressure and deliver results to deadlines
Passionate about delivering exceptional guest experience with keen attention to detail

Job Responsibility

Offer a warm and friendly welcome for all our members and guests arriving to the estate throughout the night
Assist in completing financial and administrative responsibilities during the night shift, including the night audit, in an efficient and positive manner
Be an ambassador for the front office team

What we offer

Exclusive staff rates
Biannual socials
Estelleversary surprises
Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees
Meals during your shift
Cycle to Work scheme
Pension, health cash plan and life assurance schemes
28 days holiday, inclusive of bank holidays, which increases with length of service
Colleague Forums and Sustainability Committees
Recommend-a-friend bonus scheme

Fulltime

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Spa/Health Club Receptionist

Books, welcomes, and charges out spa guests. Tours guests from spa front desk to...

Location

United States of America , Atlanta

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Hotel experience necessary
Spa experience preferred
Ability to read and write in English

Job Responsibility

Books, welcomes, and charges out spa guests
Tours guests from spa front desk to fitness center, pool area, sundeck and locker rooms explaining the amenities
Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Books and cancels appointments, both by phone and in person
Issues relaxation lounge salto entry key to male guests
Ascertains guest satisfaction, collects keys, posts retail charges and presents bill to guest
Maintains a balanced bank assigned by the hotel
Handles all guest interactions with the highest level of hospitality and professionalism
Utilizes a variety of computer systems to check guests in and out, run daily reports and communicate both internally and externally via chat
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounted rates for Parking and/or Marta

Fulltime

Receptionist

We are currently looking for exceptional people to join our team and have a grea...

Location

United Kingdom , Llandudno

Salary:

Not provided

Bespoke Hotels

Expiration Date

February 20, 2026

Requirements

To have worked in a hotel or with people in a customer related role
Excellent Customer service skills, to be able to follow standards and to have good organisational skills
To be able to make decisions in a fast paced environment and to enjoy it
To be able to communicate well to each other and guests
Be able to use a phone and computer system
At least one years’ experience in a similar position is essential
Posses outstanding communication and organisation skills and have the ability to prioritise tasks

Job Responsibility

To be familiar with the days business, including arrivals, departures, and special requests
Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures
To have a good understanding of the guests’ requirements when they are checking in or out
To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy
Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively
Keeping the team up to date by attending the daily meetings
Maximise sales through up-selling, using incentives and promotions
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
Ensure prompt resolution of customer complaints
Professionally and competently operates the telephone system in line with both operating and Company Standards

What we offer

Focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective
Create pathways so our people know the direction their careers will head
Encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters

Fulltime

Front Desk Receptionist

The Front Desk Receptionist (Part Time) welcomes guests to the property, providi...

Location

United States of America , Scottsdale

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One + years experience working within a luxury hotel or similar environment is considered an asset
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest’s preferences
Candidates must have valid work authorization for the U.S.
Flexibility to work early mornings, evenings, weekends and holidays
Friday/Saturday/Sunday availability required

Job Responsibility

Welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner
Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Parttime

Hotel Receptionist

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 10, 2026

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