Hotel Receptionist Job at Maison Estelle (Witney)

Guest Service Agent - Front Office

Hotel Front Desk Agent responsibilities include registering guests, managing res...

Location

United States , Moon Township, PA

Salary:

14.00 - 14.50 USD / Hour

Prospera Hospitality

Expiration Date

Until further notice

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Customer service attitude
Excellent communication and organizational skills
Must be available to work a flexible schedule, including nights, weekends and holidays.
Hotel experience: 1 year (Preferred)

Job Responsibility

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Maintain updated records of bookings and payments

What we offer

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Hotel Receptionist

Location

Austria , Damüls

Salary:

2300.00 EUR / Month

Talent Odyssey

Expiration Date

Until further notice

Requirements

Previous professional experience as a hotel receptionist in Austria or Germany is required
German proficiency at a B1–B2 level
Experience with standard hotel management software
No driver's license or private vehicle is required
This position is specifically looking for Austrian or German citizens

What we offer

Accommodation provided free of charge
Meals provided free of charge

Fulltime

Hotel Receptionist

As a Receptionist at Estelle Manor, you will offer a warm and friendly welcome f...

Location

United Kingdom , Witney

Salary:

30804.80 - 33804.80 GBP / Year ▼

Maison Estelle

Expiration Date

June 17, 2026

Requirements

Previous hotel reception experience is essential.
Working knowledge of Opera would be highly advantageous.
Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
Ability to perform under pressure and deliver results to deadlines.
Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
Passionate about delivering exceptional guest experience with keen attention to detail.

Job Responsibility

You will offer a warm and friendly welcome for all our members and guests arriving to the estate.
Providing an exceptional guest experience, you will assist in completing financial and administrative responsibilities during the check in process in an efficient and positive manner.
With a genuine passion for hosting, and a confident and enthusiastic demeanour, you will be an ambassador for the front office team here at Estelle Manor.

What we offer

Biannual company socials plus smaller social and sports groups.
Exclusive staff rates and F&B discounts across sister properties.
Estelleversary gifting for all employees.
Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
Go without saying but we will feed you during your shift.
Cycle to Work scheme.
Added protection of our pension, health cash plan and life assurance schemes.
28 days holiday, inclusive of bank holidays, which increases with length of service.
Colleague Forums and Sustainability Committees to help create The Estelle Way.
Recommend-a-friend bonus scheme.

Fulltime

New

Hotel Receptionist

The Front Office Team is responsible for first impressions; this means everythin...

Location

United Kingdom , London

Salary:

29522.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a similar role, preferably in a 4* environment
Excellent communication skills
Ability to remain calm whilst working under pressure
Intuition and dedication to people
Warm, people-oriented demeanour
Team-first attitude
Positive outlook and outgoing personality
Flexibility
Problem-solving skills
Multi-tasking ability

Job Responsibility

Provide a great guest experience by enabling a smooth arrival and departure experience
Becoming a brand ambassador, embodying the ethos and culture values
Be a local connoisseur, recommending local amenities, restaurants and events going on in buzzing East London
Ensuring that all guests have the appropriate credit facilities established
Handling all payment transactions and billing
Assisting guests during their stay and handling guest needs
Maximising revenue opportunities through upselling
Providing all required information about the Hotel, available services, and facilities

What we offer

Service Charge
Healthcare Plan
Specific monetary incentive schemes for upselling from the day you start
Employee and Friends & Family discount rates across Hyatt Hotels worldwide
Free Meals on duty
Fun wellbeing days and employee engagement calendars
F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars
Recruit a friend scheme - £350
Uniform Provided
Workplace pension scheme

Fulltime

Hotel Receptionist

Hotel Receptionist, £29522.00 per year + Service Charge + Healthcare Plan + Bene...

Location

United Kingdom , London

Salary:

29522.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a similar role, preferably in a 4* environment
Excellent communication skills
Ability to remain calm whilst working under pressure
Warm, people-oriented demeanour
Team-first attitude
Positive outlook and outgoing personality
Flexibility
Problem-solving skills
Multi-tasking ability
Ability to stand, sit or walk for extended periods of time across a work shift.

Job Responsibility

Provide a great guest experience by enabling a smooth arrival and departure experience
Becoming a brand ambassador, embodying the ethos and culture values
Be a local connoisseur, recommending local amenities, restaurants and events going on in buzzing East London
Ensuring that all guests have the appropriate credit facilities established
Handling all payment transactions and billing
Assisting guests during their stay and handling guest needs
Maximising revenue opportunities through upselling
Providing all required information about the Hotel, available services, and facilities.

What we offer

Specific monetary incentive schemes for upselling from the day you start
Opportunities to explore the world by giving Employee and Friends & Family discount rates across Hyatt Hotels worldwide
Free Meals on duty
Fun wellbeing days and employee engagement calendars
F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars
Recruit a friend scheme - £350
Uniform Provided
Workplace pension scheme
Continuous Learning & Development opportunities with a personalised development plan
Service Charge

Fulltime

Front Office Agent

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Experience as receptionist in luxury hotels with quality standards’ knowledge
Good proficiency in using hotel management softwares and MS Office
Bachelor’s degree in hospitality management or foreign languages is highly preferred
Advanced level of English and Italian
French confidence is a plus
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels
Problem solving especially in high-pressure situations
Available for shifts during the weekends, holidays and nights in rotation
Legal right to work in Italy

Job Responsibility

Administering all Front Office operations such as guests’ welcome (arrivals/departures), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the department’s SOPs
Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns
Managing inbound and outbound e-mails and administrative work
Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge
Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Completing audit procedures
Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner
Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures
Collaborating with local law enforcement and emergency services when necessary

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world

Fulltime

New

Receptionist

At The Chester Grosvenor, we value positivity, passion and potential as equally ...

Location

United Kingdom , Chester

Salary:

Not provided

Bespoke Hotels

Expiration Date

July 01, 2026

Requirements

Prior experience of customer service and front of house hotel reception and / or reservation duties
Candidates are not required to work night shifts but are expected to be flexible over day time hours, evenings and weekends
Friendly and outgoing with the ability to strike up a conversation with those whom enter the hotel and maintaining positive and collaborative interdepartmental relationships
Professional and courteous to our guests and our team
Exceptional telephone manner
Ability to promote hotel restaurants, spa and packages
Awareness of 5 Star Hotel Standards and guest expectations
A positive, can do attitude
To have worked in a hotel or with people in a Receptionist / Reservation related role for at least 1 year however full training will be provided
Excellent Customer service skills, to be able to follow standards and to have good organisational skills

Job Responsibility

To be familiar with the days business, including arrivals, departures, and special requests
Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures
To have a good understanding of the guests' requirements when they are checking in or out
To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy
Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively
Maximise sales through up-selling, using incentives and promotions
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
Ensure prompt resolution of customer complaints
Professionally and competently operates the telephone system in line with both operating and Company Standards

What we offer

Fantastic training and career development opportunities
Employee and Friends & family Discounts across a UK wide Bespoke and Coast & Country Hotels
Free meals on duty
Complimentary uniform provision and laundry service
Wagestream - access to earned wages for unexpected costs
Recognition awards and celebrations
Bonus holidays for length of service (permanent employees)
Online /Store / Local Discounts
F&B, spa and retail discounts at The Chester Grosvenor
Wellbeing focus and practice – we've got you

Parttime

Hotel Receptionist

As a Hotel Receptionist, your primary responsibility will be to provide courteou...

Location

United Kingdom , London

Salary:

35500.00 GBP / Year ▼

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A minimum of 1 years’ experience in a similar role in the hotel industry or luxury guest services environment
Previous experience with Guestline PMS is an advantage
A team player with a motivational spirit, highly appreciated to achieve a high level of service
French language skills are much appreciated
A self-starter who is creative, highly driven, and results-oriented with the ability to be proactive and reactive to both anticipated and sudden changes
A high level of personal integrity and confidentiality
A willingness to have a flexible working pattern to fit in with the needs of the business
Proficiency in the use of Microsoft Office.

Job Responsibility

Delivering a fast and efficient check-in and check-out service and ensuring that all guest requests are handled in a polite and efficient manner
Assisting with rooming and delivering in-room amenities, escorting guests to their room and providing an overview of the room features, including our in-room technology
Maintaining guests' profiles updated to have an accurate source of information regarding their needs and preferences
Assisting with the arrival of VIP guests and coordinating our guest services on a daily basis, such as pre-arrival emails, VIP reports, personalised guest experiences, room inspections, special room setups, amenities coordination, welcome letters, welcome gifts, room escorts, follow-up during their stay, post-stay follow-up, etc
Maintaining a constant knowledge of the area, including restaurants, bars, galleries, exhibitions, concerts, shops, etc. You should have an up-to-date database of the trendiest establishments in the city and be able to suggest to our VIPs the most elite recommendations and provide exclusive reservations
Efficiently dealing with all administrative tasks of the Front of House, ensuring the accuracy of guest accounts and invoicing/debiting of guests' credit cards and cash handling
Being a hotel ambassador and making sure that the good neighbourhood policies are considered and respected by our guests.

What we offer

Increased holiday allowance with length of service
Complimentary meal while on duty
HSF Health Plan*
Dental cost reimbursement
Optical cost reimbursement
Complimentary coverage for your partner and children
High street and grocery shopping discounts, as well as discounted cinema tickets and more
Gym membership discounts
Access to a 24/7 GP advice line and counselling services, including support for dependents
Employee referral program for line employees

Fulltime

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Hotel Receptionist

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