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Hotel Receptionist

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

29522.00 GBP / Year
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Job Description:

Hotel Receptionist, £29522.00 per year + Service Charge + Healthcare Plan + Benefit, London, Hyatt Place London City East. The Front Office Team is responsible for first impressions; this means everything for our guests, and you will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident to answer any questions and happy to offer information about hotel services, facilities, and the local area. Your ultimate role is to make sure all our guests leave us happy.

Job Responsibility:

  • Provide a great guest experience by enabling a smooth arrival and departure experience
  • Becoming a brand ambassador, embodying the ethos and culture values
  • Be a local connoisseur, recommending local amenities, restaurants and events going on in buzzing East London
  • Ensuring that all guests have the appropriate credit facilities established
  • Handling all payment transactions and billing
  • Assisting guests during their stay and handling guest needs
  • Maximising revenue opportunities through upselling
  • Providing all required information about the Hotel, available services, and facilities.

Requirements:

  • Experience in a similar role, preferably in a 4* environment
  • Excellent communication skills
  • Ability to remain calm whilst working under pressure
  • Warm, people-oriented demeanour
  • Team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility
  • Problem-solving skills
  • Multi-tasking ability
  • Ability to stand, sit or walk for extended periods of time across a work shift.
What we offer:
  • Specific monetary incentive schemes for upselling from the day you start
  • Opportunities to explore the world by giving Employee and Friends & Family discount rates across Hyatt Hotels worldwide
  • Free Meals on duty
  • Fun wellbeing days and employee engagement calendars
  • F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars
  • Recruit a friend scheme - £350
  • Uniform Provided
  • Workplace pension scheme
  • Continuous Learning & Development opportunities with a personalised development plan
  • Service Charge
  • Healthcare Plan

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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