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As a Reception Team Member, you will be the face of our hotel, responsible for creating a warm and welcoming atmosphere for our guests. Your infectious personality and exceptional customer service skills will ensure that every guest feels special and valued throughout their stay. From check-in to check-out, you will play a pivotal role in ensuring our guests have an unforgettable experience.
Job Responsibility:
Greet guests with a genuine smile and provide a warm welcome upon arrival
Efficiently handle check-in and check-out processes, ensuring accuracy in all guest transactions
Provide information about hotel facilities, services, and local attractions to enhance guests' experience
Respond promptly to guest inquiries and requests, resolving any issues or complaints with a positive and proactive attitude
Maintain a clean and organized reception area, ensuring a professional and inviting atmosphere
Collaborate with other hotel departments to ensure seamless guest experiences, including housekeeping, concierge, and food and beverage
Stay updated on hotel promotions, packages, and special events to provide guests with accurate and engaging information
Uphold hotel policies and procedures to ensure the safety and security of guests and their belongings
Embrace teamwork and contribute to a positive work environment by actively supporting fellow team members
Requirements:
Prior experience in a customer-facing role, preferably in the hospitality industry
Outstanding interpersonal and communication skills, with a natural ability to connect with people from diverse backgrounds
A passion for delivering exceptional customer service and exceeding guest expectations
Ability to multitask and prioritise tasks effectively in a fast-paced environment
Strong problem-solving skills and the ability to remain calm and composed under pressure
Proficient computer skills and preferably a familiarity with hotel reservation systems
Flexibility to work in shifts, including weekends and holidays
What we offer:
Competitive salary and opportunities for career growth within Lighthouse Hotel management family
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge
Employee / Friend & Family discounts on hotel stays and dining
Vibrant and inclusive work environment with a diverse team
Employee recognition programs to celebrate your achievements