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Hotel Porter

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The Newt in Somerset

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Location:
United Kingdom , Castle Cary

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

12.92 GBP / Hour
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Job Description:

Be the first smile our guests see—and the lasting impression they never forget. As a key ambassador for the hotel, you’ll be at the heart of creating seamless, welcoming, and memorable guest experiences. From the moment guests arrive to their final farewell, you’ll ensure every detail is handled with precision, warmth, and care. Supporting the Front of House team, you’ll coordinate logistics across the estate—from luggage handling to guest transport—helping deliver an effortless luxury experience that defines The Newt.

Job Responsibility:

  • Support guest arrivals and departures, assisting with luggage and smooth transitions
  • Manage daily logistics including luggage handling, room drops, and guest transport
  • Operate hotel buggies/buses safely and efficiently
  • Respond promptly to guest requests with professionalism and care
  • Deliver luggage to rooms and ensure accurate tracking and storage
  • Maintain a secure and organised luggage room
  • Assist with in-room deliveries such as amenities and guest requests
  • Monitor entrance and lobby areas, reporting any maintenance or presentation issues

Requirements:

  • A proactive, confident and personable approach
  • Passion for delivering exceptional guest experiences
  • Strong communication and organisational skills
  • Ability to prioritise tasks in a fast-paced environment
  • Physically capable of lifting and moving luggage safely
  • Comfortable working both indoors and outdoors in varying conditions
  • A team player who builds strong relationships with colleagues
  • Full UK driving licence
What we offer:
  • Employee Life Cover (2x salary)
  • Employee Assistance Programme with unlimited 24/7 remote GP appointments
  • Complimentary access to Spa and swimming pools
  • 50% off Spa Treatments
  • Complimentary use of gym and wellbeing classes
  • Cycle to Work scheme
  • Complimentary staff meal when onsite
  • 30% discount in shops and online with free delivery
  • Complimentary garden membership for The Newt and partner gardens
  • Colleague recognition programme (Newt Awards) with rewards including complimentary Hotel Stay
  • Discounted hotel stays for staff with 30% discount at restaurants
  • Regular team engagement activities
  • Up to 30 days annual leave for full-time team

Additional Information:

Job Posted:
April 16, 2026

Expiration:
April 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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