Hotel PBX Supervisor

• Lead and support the Communications team, ensuring smooth and consistent operations
• Oversee all incoming and outgoing guest and internal communications across the UK Collection
• Maintain Four Seasons standards for telephone etiquette and communication quality
• Coordinate communication between hotel departments and across properties
• Manage escalations, guest concerns, and service recovery with professionalism
• Support training, coaching, and development of the team
• Monitor service levels, quality, and response times across all communication channels
• Ensure systems knowledge is maintained and support troubleshooting when required
• Contribute to process improvements and consistency across the UK Collection

• Previous experience in a Communications, PBX, or Front Office role within a hotel
• Experience in a supervisory or team leadership role is preferred
• Strong communication skills and confident, professional telephone manner
• Excellent organisation skills and attention to detail
• Ability to remain calm and make decisions in a fast‑paced environment
• A proactive, solution‑focused mindset
• Confidence working across multiple systems and stakeholders
• Experience supporting multi‑property operations is highly advantageous
• Right to Work in the UK

Experience supporting multi-property operations is highly advantageous

• £40,000 annual package inclusive of base salary and service charge
• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme
• Access to Stream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities