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Hotel Operations Support Manager - Front of House

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Aztec Hotel & Spa

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Location:
United Kingdom , Blackburn

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re seeking a Hotel Operations Support Manager – Front of House who combines hospitality expertise with a strong commercial mindset. This role is pivotal in shaping our Front of House strategy to deliver exceptional guest experiences while driving revenue, efficiency, and profitability across the hotels.

Job Responsibility:

  • Develop and maintain Front of House SOPs, including Reception and Housekeeping standards
  • Engage with Reception and Housekeeping Teams to drive service excellence and team retention
  • Support with creating induction plans and training, to ensure development of teams and succession into roles
  • Support the development of Night Porter roles across the group
  • Collaborate with Guest Service Managers and Head Housekeepers to innovate and improve service standards
  • Lead initiatives to enhance guest experience and operational efficiency
  • Monitor KPIs and implement strategies to improve team performance and longevity
  • Support with Health and Safety requirements within Housekeeping
  • Work closely with Operations Director, General Managers, and other stakeholders to ensure alignment with business goals

Requirements:

  • Proven leadership experience in Front of House or hospitality operations
  • Experience specifically in Housekeeping or Reception Management would be advantageous
  • Strong understanding of guest experience and service delivery
  • Excellent communicator with the ability to influence stakeholders positively
  • Proven experience of being able to analyse data and implement strategic improvements
  • Highly organised with strong time management skills
  • Familiarity with health & safety compliance and industry trends will be advantageous
  • Experience of working with multiple systems including Opera and Rezlynx
  • Flexibility with working hours, including evening and weekends
  • May require some periods of time covering at properties

Nice to have:

  • Experience specifically in Housekeeping or Reception Management
  • Familiarity with health & safety compliance and industry trends
  • Experience of working with multiple systems including Opera and Rezlynx
What we offer:
  • Wagestream - the ability to access up to 40% of your wages as you earn them each week
  • 28 days annual leave (rising to 33 after 5 years)
  • Health cash plan and Employee Assistance Programme available 24/7
  • Discounted accommodation, food and drink in our beautiful properties across the country
  • Pension & Life assurance
  • Employee Assistance Programme
  • Enhanced maternity and paternity pay
  • Apprenticeships available
  • Long service awards, including free meals and free stays with your friends or family
  • Bespoke training and development programmes accessible to all
  • An engaging & supportive work environment

Additional Information:

Job Posted:
March 24, 2026

Expiration:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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