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Hotel Operations Manager

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Aimbridge Hospitality EMEA

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Location:
United Kingdom , West Bromwich

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

40000.00 GBP / Year
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Job Description:

As the Operations Manager, you will be responsible for the overall performance of operational departments within the hotel to include Reception & Night, Housekeeping, F&B as well as Conference & Events, Kitchen and Leisure. This role offers a significant opportunity for career advancement, including potential delegation of General Manager responsibilities and involvement in enhancing the daily guest experience.

Job Responsibility:

  • Drive effective performance management to include payroll & operational expenses
  • Oversee procurement and related processes for all operational departments ensuring delivery of financial targets
  • Contribute to the strategic business plan, maximizing revenue opportunities
  • Drive guest experience across the guests' journey and strive to deliver exceptional guest satisfaction
  • Deliver Brand and Management company standard operating procedures across all operational departments to support Brand requirement delivery
  • Deliver exceptional H&S standards across the business and meet minimum company expectation
  • Grow Team Engagement and ensure effective communication to all levels of the departments
  • Supervise Recruitment & team retention across operational departments, foster team development and promote a culture of service excellence
  • Manage guest expectation and feedback and cultivate a culture of continuous improvement

Requirements:

  • Experience and a successful track record of managing at Food and Beverage Manager or Operations Manager level within a hotel or hospitality venue, experience within a major global brand is preferred
  • Strong experience in managing large Conference and Event Operations
  • Strong leadership skills: ability to motivate and manage hotel team with extensive experience in creating and implementing strategies that drive success
  • Extensive experience of working within structured team environment and able to demonstrate effective influencing skills
  • Highly commercially driven, thinking like a customer but always acting like an owner
  • Highly motivated and enthusiastic and good team player
  • Experience managing a busy team to improve their performance through coaching and feedback, and create performance and development goals for colleagues, recognising good performance
What we offer:
  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
  • 24/7 access to our employee assistance programme
  • Minimum of 28 days holiday
  • Staff meals on duty
  • Access to hotel gym facilities
  • Career and lifestyle breaks – Allowing you to take time off for key life events
  • Free staff parking

Additional Information:

Job Posted:
May 16, 2026

Expiration:
June 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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