Hotel Operations Manager

As the Operations Manager at Adagio & Novotel Leicester, you will be responsible for implementing standard operating procedures across all hotel departments, ensuring effective performance management, contributing to the strategic business plan, maximising revenue opportunities, and overseeing hotel operations in the absence of the General Manager. You will prioritise the customer experience by analysing guest feedback and implementing action plans. Collaborating with department heads, you will lead recruitment efforts, foster team development, and promote a culture of service excellence. This role offers a significant opportunity for career advancement, including potential delegation of General Manager responsibilities and involvement in enhancing the daily guest experience.