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Aimbridge Hospitality EMEA Logo Aimbridge Hospitality EMEA · Hospitality and Tourism

Hotel Operations Manager

United Kingdom, Chester · Job Posted May 29, 2026
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Job Description

If you thrive on leading high-performing teams, driving operational excellence and developing capability across a business, this is an opportunity to step into a role with real influence, visibility and progression potential within a global hospitality organisation.

Job Responsibility

  • Delivering consistent, high-quality operations across all departments
  • Contributing to the strategic direction of the hotel
  • Ensuring day-to-day delivery is aligned, efficient and focused on both guest experience and commercial performance
  • Working closely with the General Manager and department heads
  • Creating a culture of accountability, continuous improvement and service excellence
  • Taking ownership of operational delivery across the hotel
  • Working closely with department heads to drive performance
  • Supporting recruitment and onboarding activity
  • Coaching leaders to build capability within their teams
  • Using guest feedback, operational data and commercial insight to identify opportunities for improvement
  • Shaping the culture of the hotel

Requirements

  • Experience operating at Head of Department level or above within a hotel or hospitality environment
  • Track record of improving performance and leading teams effectively
  • Comfortable influencing and challenging where needed
  • Strong commercial mindset
  • Understanding of how operational decisions influence financial performance
  • Energy, resilience and a hands-on approach
  • Adapting to changing priorities and leading by example

What we offer

  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food and beverage and spa
  • Access to Stream – Stream up to 40% pay as it is earned and set automatic savings
  • 24/7 access to our employee assistance programme
  • Uncapped incentives
  • Minimum of 30 days holiday
  • Staff meals on duty
  • Access to hotel gym facilities
  • Free staff parking
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