Hotel Operations Manager

• Implement standard operating procedures across all hotel departments
• Ensure effective performance management
• Contribute to the strategic business plan
• Maximize revenue opportunities
• Oversee hotel operations in the absence of the General Manager
• Prioritise the customer experience by analysing guest feedback and implementing action plans
• Collaborate with department heads
• Lead recruitment efforts
• Foster team development
• Promote a culture of service excellence

• Experience and a successful track record of managing at HOD level within a hotel or hospitality venue
• Experience within a major global brand is preferred
• Strong leadership skills with the ability to motivate and manage a hotel team
• Extensive experience in creating and implementing strategies that drive success
• Extensive experience of working within a structured team environment
• Able to demonstrate effective influencing skills
• Highly commercially driven
• Highly motivated and enthusiastic
• Good team player
• Experience managing a busy team to improve their performance through coaching and feedback
• Experience creating performance and development goals for colleagues
• Passionate about providing an exceptional guest experience and living through brand standards

Experience within a major global brand

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Minimum of 30 days holiday
• Staff meals on duty
• Access to hotel gym facilities
• Free staff parking