Hotel Operations Manager

• Supervise and provide guidance to the Guest Experience Agents, Housekeeping Inspector, Housekeepers, Housepersons, Maintenance Technicians, and Safety Officers
• Schedule and lead team meetings to align on priorities and resolve operational challenges
• Train and mentor staff to ensure excellence in service delivery
• Manage guest complaints, ensuring timely resolution and guest satisfaction
• Oversee front desk operations and ensure Guest Experience Agents provide accurate information, local recommendations, and concierge-level service
• Collaborate with teams to curate engaging hotel programming such as live music, yoga classes, and art exhibits
• Manage labor, including weekly scheduling and payroll, to optimize productivity and coverage
• Inspect guest rooms daily to ensure cleanliness and readiness standards are met
• Oversee case management, ensuring all guest and operational tasks are completed promptly
• Work with on-site staff to reduce third-party vendor expenses by optimizing in-house resources
• Work with the Housekeeping Inspector to monitor cleanliness and efficiency standards
• Ensure timely room turnovers and inspections for guest readiness
• Oversee the Preventative Maintenance Program and address on-site maintenance needs in collaboration with the Maintenance Technician
• Monitor supplies and equipment inventory, placing orders as needed
• Coordinate with vendors for housekeeping, maintenance, and other operational needs
• Collaborate with the Safety Officer to maintain a secure environment for guests and staff
• Address policy violations and ensure compliance with safety protocols

• Min. 3 years experience in hotel operations, property management, or a similar leadership role
• Strong organizational and problem-solving skills
• Ability to manage multiple teams and foster a collaborative work environment
• Excellent communication and interpersonal skills
• Flexible schedule with availability to work weekends, evenings, and holidays as required by business needs

Familiarity with hospitality management systems is a plus

• Competitive annual salary ($70-75k) plus performance bonus (dependent on your skills and experience)
• Generous company-sponsored insurance (medical, dental, vision, life, etc.)
• Flexible paid time off
• Complimentary and discounted stays at AvantStay properties
• Pre-tax retirement savings plans offered via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement