Hotel Operations Manager - Food and Beverage

• Lead, inspire and support all hotel F&B teams, fostering a positive and high-performing culture grounded in The Newt’s core pillars
• Recruit, train and develop team members to ensure high capability, motivation and succession planning
• Implement clear standards, systems and structures that uphold consistency and excellence across all F&B outlets
• Promote a learning environment where teams grow, innovate and embrace change
• Support teams in sharing stories of produce, provenance and craft, enriching the guest journey
• Ensure all outlets reflect the Hotel’s identity and uphold the philosophy of mindful, sustainable and waste-conscious operations
• Oversee budgets, forecasting, labour planning and purchasing
• Ensure exceptional service standards while meeting financial targets
• Collaborate closely with culinary and beverage teams to ensure menus remain seasonal, estate-led and grounded in the land
• Analyse sales, cost performance and guest insights to identify opportunities for improvement
• Ensure full compliance with food safety, hygiene and health & safety legislation
• Ensure immaculate personal and team presentation that reflects the quality and identity of The Newt
• Maintain exceptional standards of ambience, cleanliness and detail across all hotel outlets
• Support the general hotel and hospitality operation as needed

• Strong commercial acumen with experience in cost control and forecasting
• Proven experience managing high-end or luxury F&B operations
• Approachable, confident communicator with strong leadership skills
• Exceptional attention to detail and service standards
• Ability to motivate, inspire and develop large teams
• Organised, adaptable and confident leading change
• Driving license is recommended

Luxury hotel experience is desirable

• A positive workplace environment with opportunities to develop both personally and professionally
• Complimentary use of our gym and wellbeing classes
• Complimentary access to our Spa and swimming pools and 50% off Spa Treatments
• 30% discount for all our colleagues and free delivery for any online purchases
• Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants
• Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
• Complimentary staff meal each shift
• Colleague recognition programme “Newt Awards” with the opportunity to achieve amazing rewards including a complimentary Hotel Stay
• Support from our Employee Assistance Programme for both yourself and your family including unlimited 24/7 remote GP appointments
• Access to our Cycle to Work scheme
• Regular team engagement activities including Fun Squad events
• Up to 30 days annual leave each year for our full-time team