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Hotel Nightshift Team Member

United Kingdom, Bedford · Job Posted May 27, 2026
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Job Description

As a Nightshift Team Member, you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

Job Responsibility

  • Ensuring the safety and security of hotel guests, staff, and the hotel at nights
  • Ensuring the minimum of 2 security checks at regular intervals with emphasis on security and fire safety
  • Help prepare breakfast for 6am daily
  • Liaise with guests and residents, dealing with any problems and resolving complaints
  • Support operations in food and beverage, maintenance and all other areas
  • Ensuring that guests have a first class enjoyable and comfortable stay

Requirements

  • Strong attention to detail
  • Good communication skills
  • Customer service skills
  • Ability to work overnight shifts
  • Must be age 18 or above

What we offer

  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • Access to Stream - Stream up to 40% pay as it is earned and set automatic savings
  • 24/7 access to our employee assistance programme
  • Uncapped incentives to reward you for your contributions
  • Free staff parking

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