Hotel Night Receptionist Job at 360 Resourcing Solutions (London)

Job Description

As a Night Receptionist, you will be responsible for providing exceptional guest services and creating a safe and friendly environment for our guests. You will represent our brand and the company as a hotel ambassador, ensuring that all duties are performed in accordance with departmental and property policies. The ideal candidate will have prior receptionist experience, preferably in luxury hotels and hotel opening experience would be a plus.

Job Responsibility

Provide exceptional service from the welcome, check-in, during the stay, and check-out service, and ensure that all guest requests are handled in a polite and efficient manner
Be responsible for answering external and internal calls in a professional manner, with a warm and welcoming tone in your voice, providing personalised, informative, and professional service
Assist with rooming and delivering in-room amenities
Escort guests to their room and provide an overview of the room features, including our in-room technology
Responsible for maintaining guests' profiles updated to have an accurate source of information regarding each guest's needs and preferences
Efficiently deal with all administrative tasks of the Front of House, ensuring the accuracy of guest bookings, profiles, accounts, and invoicing/debiting of guests' credit cards
Have the ability to provide our guests with information, directions, recommendations, and make reservations when required
Maintain a constant knowledge about the area, including restaurants, bars, galleries, exhibitions, concerts, shops, etc.
Assist with our VIPs' arrival and coordinate our guests' services on a daily basis, such as pre-arrival emails, VIP reports, personalised guest experiences, room inspections, special room setups, amenities coordination, welcome letters, welcome gifts, follow-up during their stay, post-stay follow-up, etc
Handle guests' complaints brought to your attention with a professional, personalised, and empathetic attitude
Have the ability to adapt and cover different shifts and assist with other duties that may be required during holidays, absences, and potential shift coverages
Support the rate strategy set forth by the revenue team
Maximise sales and revenue for the hotel through up-selling, promoting outlets and services, etc
Adhere to the company's credit policy regarding revenue processing and money handling and comply with all procedures and policies detailed in the procedures manual

Requirements

A minimum of 1 years’ experience in a similar role in the hotel industry or luxury guest services environment
Previous experience with Guestline PMS is an advantage
A team player with a motivational spirit, highly appreciated to achieve a high level of service
French language skills are much appreciated
A self-starter who is creative, highly driven, and results-oriented with the ability to be proactive and reactive to both anticipated and sudden changes
A high level of personal integrity and confidentiality
A willingness to have a flexible working pattern to fit in with the needs of the business
Proficiency in the use of Microsoft Office
Flexibility in working hours, with the ability to work 12-hour shifts on a 4 days on, 4 days off pattern to meet the needs of the business

Nice to have

Previous experience with Guestline PMS is an advantage
French language skills are much appreciated
hotel opening experience would be a plus

What we offer

Enhanced annual leave, increasing with length of service
Complimentary meals whilst on duty
Employer pension contribution (3%)
Complimentary dry cleaning
Enhanced maternity and paternity pay
Ongoing learning and professional development opportunities
Employee recognition programmes, including long service awards and appreciation initiatives
A vibrant social calendar with team events, seasonal celebrations and company updates
Access to the CODE App, offering exclusive discounts across restaurants, hotels, and experiences in the UK
Access to the HSF Health Plan, including: Dental reimbursement, 24/7 GP advice line and confidential counselling support, including assistance for dependents, Optical reimbursement, Complimentary cover for your partner and children, High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers
Discounted gym memberships

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Hotel Night Receptionist

Job Description

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