Hotel Night Receptionist Job at 360 Resourcing Solutions (London)

Hotel Night Receptionist

As a Night Receptionist, you will be responsible for providing exceptional guest...

Location

United Kingdom , London

Salary:

36000.00 - 37500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A minimum of 1 years’ experience in a similar role in the hotel industry or luxury guest services environment
Previous experience with Guestline PMS is an advantage
A team player with a motivational spirit, highly appreciated to achieve a high level of service
French language skills are much appreciated
A self-starter who is creative, highly driven, and results-oriented with the ability to be proactive and reactive to both anticipated and sudden changes
A high level of personal integrity and confidentiality
A willingness to have a flexible working pattern to fit in with the needs of the business
Proficiency in the use of Microsoft Office
Flexibility in working hours, with the ability to work 12-hour shifts on a 4 days on, 4 days off pattern to meet the needs of the business

Job Responsibility

Provide exceptional service from the welcome, check-in, during the stay, and check-out service, and ensure that all guest requests are handled in a polite and efficient manner
Be responsible for answering external and internal calls in a professional manner, with a warm and welcoming tone in your voice, providing personalised, informative, and professional service
Assist with rooming and delivering in-room amenities
Escort guests to their room and provide an overview of the room features, including our in-room technology
Responsible for maintaining guests' profiles updated to have an accurate source of information regarding each guest's needs and preferences
Efficiently deal with all administrative tasks of the Front of House, ensuring the accuracy of guest bookings, profiles, accounts, and invoicing/debiting of guests' credit cards
Have the ability to provide our guests with information, directions, recommendations, and make reservations when required
Maintain a constant knowledge about the area, including restaurants, bars, galleries, exhibitions, concerts, shops, etc.
Assist with our VIPs' arrival and coordinate our guests' services on a daily basis, such as pre-arrival emails, VIP reports, personalised guest experiences, room inspections, special room setups, amenities coordination, welcome letters, welcome gifts, follow-up during their stay, post-stay follow-up, etc
Handle guests' complaints brought to your attention with a professional, personalised, and empathetic attitude

What we offer

Enhanced annual leave, increasing with length of service
Complimentary meals whilst on duty
Employer pension contribution (3%)
Complimentary dry cleaning
Enhanced maternity and paternity pay
Ongoing learning and professional development opportunities
Employee recognition programmes, including long service awards and appreciation initiatives
A vibrant social calendar with team events, seasonal celebrations and company updates
Access to the CODE App, offering exclusive discounts across restaurants, hotels, and experiences in the UK
Access to the HSF Health Plan, including: Dental reimbursement, 24/7 GP advice line and confidential counselling support, including assistance for dependents, Optical reimbursement, Complimentary cover for your partner and children, High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers

Fulltime

Night Hotel Receptionist

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The ma...

Location

United Kingdom , Witney

Salary:

30804.80 - 33804.80 GBP / Year ▼

Maison Estelle

Expiration Date

July 12, 2026

Requirements

Previous hotel reception experience
Experience of working nights or in a luxury property would be desirable
Experience with Opera/Opera Cloud is advantageous
Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests
Ability to perform under pressure and deliver results to deadlines
Passionate about delivering exceptional guest experience with keen attention to detail

Job Responsibility

Providing an exceptional guest experience
Assist in completing financial and administrative responsibilities during the night shift, including the night audit
Ensure communal areas are prepared, serviced and in immaculate condition in preparation for the next day
Be an ambassador for the front office team

What we offer

Exclusive staff rates and F&B discounts across sister properties
Biannual company socials plus smaller social and sports groups
Estelleversary gifting
Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees
Meals during shift
Cycle to Work scheme
Pension, health cash plan, and life assurance schemes
28 days holiday inclusive of bank holidays
Colleague Forums and Sustainability Committees
Recommend-a-friend bonus scheme

Fulltime

New

Night Receptionist

As a Night Receptionist, you will be responsible for delivering a high level of ...

Location

United Kingdom , Bath

Salary:

13.03 GBP / Hour

Apex Hotels Ltd

Expiration Date

August 03, 2026

Requirements

Can deliver excellent standards
Uses initiative
is self-aware and able to evaluate their own work
has a customer service attitude
has the ability to multi-task and organise a variable work load
provides excellent attention to detail
holds a genuine desire to provide a Warmer Welcome to our guests

Job Responsibility

Deliver a high level of service to all guests
Ensure the building is safe and secure overnight
Cater for all guest requirements
Create extra special moments for guests
Provide a personal experience for guests
Adhere to all health and safety guidelines
Greet guests with a friendly hello and smile
Ensure seamless Guest check in/out
Provide accurate local area and hotel information
Answer phone calls and emails

What we offer

20.5 days holiday based on 4 on 4 off shift pattern
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to state-of-the-art gym and pools
Healthy meals while working
Access to external Employee Assistance Programme
Financial Wellbeing App
£200 referral bonus
Access to discounts and wellbeing platform

Fulltime

Night Receptionist

As a Night Receptionist, you will be responsible for delivering a high level of ...

Location

United Kingdom , Dunblane

Salary:

13.27 GBP / Hour

Apex Hotels Ltd

Expiration Date

July 10, 2026

Requirements

Can deliver excellent standards
Uses initiative
is self-aware and able to evaluate their own work
has a customer service attitude
has the ability to multi-task and organise a variable work load
provides excellent attention to detail
holds a genuine desire to provide a Warmer Welcome to our guests

Job Responsibility

Delivering a high level of service to all our guests
Working in Reception and offering a warm welcome to all our guests
ensuring the building is safe and secure overnight
ensuring all guests requirements are catered for
Greet our guests with a friendly hello and an infectious smile
Ensure that the Guest Check in/out procedure is seamless
Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services
Answer phone calls and emails
Create brilliant customer service and a fun environment in order to promote guest loyalty

What we offer

29 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working
Access to an external Employee Assistance Programme
Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
£200 referral bonus when your friends or family join the team
Access to our discounts and wellbeing platform Treat Yourself Here

Fulltime

!

Night Receptionist

We are looking for a Night Receptionist to join our Front Office team at The Fra...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a similar role within a luxury hotel or hospitality environment
Excellent communication and interpersonal skills
A confident, energetic, and passionate team player who thrives in a fast-paced environment
Strong attention to detail and problem-solving skills
Ability to work independently during overnight shifts and handle night audit procedures
A genuine passion for delivering exceptional service and hospitality

Job Responsibility

Delivering a warm, professional, and personalized welcome to our guests during overnight hours
Assisting with late check-ins and early check-outs
Handling guest enquiries
Ensuring the smooth and secure operation of the Front Office throughout the night
Maintaining a high level of product knowledge
Managing reservations and guest requests efficiently
Completing night audit procedures
Ensuring all front office processes are carried out in line with standards
Collaborating closely with colleagues across departments

What we offer

Participation in the Tronc scheme, which includes Rooms and F&B service charge and bonus
28 days holiday inclusive of bank holidays, increasing with length of service
Pension scheme and Medicash plans
Great food and drink provided during shift
Refer-a-friend bonus (up to £750)
Colleague discount to all Starhotels Collezione properties around the world

Fulltime

Night Shift Receptionist

NOTO Hotel is not just a place to stay – it’s part of a unique experience. Locat...

Location

Luxembourg , Wickrange

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A friendly, professional, and service‑oriented attitude
Reliability and the ability to work independently
Good English skills (additional languages are a plus)
Interest in hospitality – previous experience is required
Necessity to work night shifts, including weekends and holidays

Job Responsibility

Being the main point of contact for guests during the night
Handling late check‑ins and early check‑outs with confidence
Responding to guest requests and phone calls in a professional manner
Ensuring safety, security, and a peaceful hotel environment
Performing daily closing procedures
Preparing end‑of‑day reports and handing over important information to the morning team

What we offer

A casual position in a modern, dynamic hotel concept
A supportive and international team
A calm night-time working environment with clear responsibilities
An opportunity to gain valuable experience in contemporary hospitality

Night Front Desk Receptionist

We currently have an opportunity for a Night Front Desk Receptionist to join our...

Location

Morocco , Rabat

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Professional attitude and appearance
Reading, writing and oral fluency in Arabic, French and English
Ability to work under stress
Fast and eager learner
Excellent interpersonal and communication skills, both in person and by telephone
Knowledge of Opera is preferred
Ability to learn multiple computer software and accurately input information into the systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to prioritize, organize and follow up
Must be available to work weekends, days, evenings, and holidays

Job Responsibility

To provide the highest level of service to all guests and handle any requests for guest services and facilities by being fully conversant with all Front Office duties including reception, cashier, night audit, concierge and telephone tasks in accordance with hotel policies, procedures and standards

Fulltime

New

Spa/Health Club Receptionist

The Spa Receptionist is responsible for guest satisfaction in the spa by perform...

Location

United States of America , Baltimore

Salary:

21.93 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

At least 6 months of spa receptionist or related experience, preferably in a luxury hotel or resort
Excellent personal presentation and interpersonal skills
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
Willing to work in a fast-paced environment
Ability to operate all computer equipment necessary to perform the job
Excellent communication and interpersonal skills
ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
Work authorization in the United States required
Ideal candidate will have a flexible schedule with availability to work weekends and holidays

Job Responsibility

Ensure guest satisfaction in the spa by performing proper services to the best of their ability and maintaining Four Seasons standards throughout all procedures
Facilitate guest arrival and departure in the spa
Coordinate spa treatment bookings
Schedule treatments with selected Spa software, maximizing time within the treatment schedule and tracking guest preferences
Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assist guests with all inquiries in connection with spa services
Assist guests with the sale of retail merchandise
assist in the inventory and stocking of retail items
Ability to work weekends, nights, and holidays

What we offer

Medical, vision and dental insurance
Complimentary life insurance
Short-term disability insurance
Paid time off and holiday
401k Retirement Plan
Exciting training and development opportunities
Complimentary employee meals
Complimentary room nights at Four Seasons hotels around the world
Discounted employee parking

Fulltime

Select Country

Hotel Night Receptionist

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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