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As our Night manager you’ll be responsible for overseeing the operations of the hotel during overnight hours. This role involves managing the front desk, monitoring security and safety protocols, responding to guest requests and complaints, and supervising overnight staff. You will play a vital role in ensuring the hotel runs smoothly and efficiently during overnight hours, focusing on guest satisfaction and safety. As an integral part of nighttime operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first-class customer service skills and exemplary team work.
Job Responsibility:
Overseeing the operations of the hotel during overnight hours
Managing the front desk
Monitoring security and safety protocols
Responding to guest requests and complaints
Supervising overnight staff
Ensuring the hotel runs smoothly and efficiently during overnight hours, focusing on guest satisfaction and safety
Supporting operations in food and beverage, maintenance and all other areas
Requirements:
Flexibility and adaptability to work overnight hours, handle unexpected situations, and adjust to changes in hotel operations
Strong leadership skills to manage overnight staff, delegate tasks, and ensure smooth running of hotel operations
Excellent customer service skills to provide guests with a satisfactory experience, address complaints, and resolve conflicts
Excellent communication skills to interact with guests, staff, and management
Basic understanding of hotel operations, including front desk procedures, housekeeping, maintenance, and security
Well versed with hotel software systems and financial management processes
Age 18 or above
Comfortable with a nightshift working pattern, including commuting to and from the hotel
Passionate about providing an exceptional guest experience and living through brand standards
What we offer:
Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Career and lifestyle breaks – Allowing you to take time off for key life events