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Hotel Night Auditor

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Pyramid Global Hospitality

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Location:
United States , Houston

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Night Auditor, you’ll play a vital role in delivering exceptional guest experiences while ensuring accurate financial reporting—perfect for detail-oriented professionals who thrive independently and take pride in doing things right. This is a Full-Time hourly position and eligible to participate in all our fantastic benefits offered to non-exempt hourly employees. Requires ability to work 11:00 PM – 7:30 AM, any night of the week with no scheduling restrictions, including weekdays, weekends and holidays. Schedules may change weekly to meet business demands.

Job Responsibility:

  • Be the warm and welcoming face of our hotel overnight
  • Greet guest immediately upon arrival, register guests, assign rooms and provide room keys
  • Be a source of knowledge for the guests for everything about the hotel, its amenities, and the local area
  • Prepare and complete end-of-day audits and reports
  • Reconcile and audit financial figures, daily transaction postings, audit documents and receipts from previous shifts for accuracy
  • Research and resolve discrepancies
  • Provide exceptional customer service by being engaging and taking sincere interest in the guest following Marriott brand guest service standards
  • Enter and manage guest and staff communications in computer systems, update guest profiles, resolve concerns professionally, and document follow-up to ensure guest satisfaction
  • Continuously maintain up-to-date knowledge on room availability, room types, available amenities, and rates, as well as available guest upgrade options
  • Control and secure cash and cash equivalents for property according to cash handling policy and procedures
  • Prepare, maintain, and distribute statistical, financial, accounting, and auditing spreadsheets and reports
  • Audit and reconcile hotel financials including room charges, transactions, and revenue postings strictly adhering to established procedures
  • Ensure all charges, including food, outlet passes, and liquor sales, are posted to guest account
  • compute bill, collect payment, and make change for requests
  • Answer incoming and guest room calls using professional telephone etiquette
  • Perform daily checklist and closing duties as required
  • Maintain expected high standards for uniform and personal appearance

Requirements:

  • Must be able to work overnight, 11 PM – 7:30 AM
  • Previous hotel experience in the position of night audit, front desk agent, guest services or similar service role, is required, preferably with a full-service hotel
  • Excellent communication skills: ability to effectively communicate with guests and restaurant staff alike, both verbally and written
  • Solid understanding of guest service behaviors and excellent interpersonal skills
  • able to effectively interact with guests and hotel staff with empathy, patience, tact and professionalism
  • Knowledgeable of accounting principles and ability to compute complex mathematical data
  • strong mathematical and calculator skills are a must
  • Solid experience using a computer and complex software systems, with ability to perform tasks in multiple systems, seemingly at the same time
  • Knowledgeable in Microsoft Office Suite programs, with experience using Word, Excel, and Outlook, as well as familiar with hotel reservation programs such as FS-PMS
  • Able to easily adapt to unexpected changes and prioritize tasks successfully
  • Positions self to raise, lower, and extend arms fully to perform essential job functions
  • Hearing and visual ability to observe and detect signs of emergency situations
  • Able to work in a busy environment, including exposure to various noise levels and large crowds
What we offer:
  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • Ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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