Hotel Night Auditor Job at Pyramid Global Hospitality (Houston)

Job Description

As a Night Auditor, you’ll play a vital role in delivering exceptional guest experiences while ensuring accurate financial reporting—perfect for detail-oriented professionals who thrive independently and take pride in doing things right. This is a Full-Time hourly position and eligible to participate in all our fantastic benefits offered to non-exempt hourly employees. Requires ability to work 11:00 PM – 7:30 AM, any night of the week with no scheduling restrictions, including weekdays, weekends and holidays. Schedules may change weekly to meet business demands.

Job Responsibility

Be the warm and welcoming face of our hotel overnight
Greet guest immediately upon arrival, register guests, assign rooms and provide room keys
Be a source of knowledge for the guests for everything about the hotel, its amenities, and the local area
Prepare and complete end-of-day audits and reports
Reconcile and audit financial figures, daily transaction postings, audit documents and receipts from previous shifts for accuracy
Research and resolve discrepancies
Provide exceptional customer service by being engaging and taking sincere interest in the guest following Marriott brand guest service standards
Enter and manage guest and staff communications in computer systems, update guest profiles, resolve concerns professionally, and document follow-up to ensure guest satisfaction
Continuously maintain up-to-date knowledge on room availability, room types, available amenities, and rates, as well as available guest upgrade options
Control and secure cash and cash equivalents for property according to cash handling policy and procedures
Prepare, maintain, and distribute statistical, financial, accounting, and auditing spreadsheets and reports
Audit and reconcile hotel financials including room charges, transactions, and revenue postings strictly adhering to established procedures
Ensure all charges, including food, outlet passes, and liquor sales, are posted to guest account
compute bill, collect payment, and make change for requests
Answer incoming and guest room calls using professional telephone etiquette
Perform daily checklist and closing duties as required
Maintain expected high standards for uniform and personal appearance

Requirements

Must be able to work overnight, 11 PM – 7:30 AM
Previous hotel experience in the position of night audit, front desk agent, guest services or similar service role, is required, preferably with a full-service hotel
Excellent communication skills: ability to effectively communicate with guests and restaurant staff alike, both verbally and written
Solid understanding of guest service behaviors and excellent interpersonal skills
able to effectively interact with guests and hotel staff with empathy, patience, tact and professionalism
Knowledgeable of accounting principles and ability to compute complex mathematical data
strong mathematical and calculator skills are a must
Solid experience using a computer and complex software systems, with ability to perform tasks in multiple systems, seemingly at the same time
Knowledgeable in Microsoft Office Suite programs, with experience using Word, Excel, and Outlook, as well as familiar with hotel reservation programs such as FS-PMS
Able to easily adapt to unexpected changes and prioritize tasks successfully
Positions self to raise, lower, and extend arms fully to perform essential job functions
Hearing and visual ability to observe and detect signs of emergency situations
Able to work in a busy environment, including exposure to various noise levels and large crowds

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

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Hotel Night Auditor

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