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The Hotel Manager is responsible for the overall management and operation of the hotel. This position directs and oversees Front Desk, Housekeeping, Hotel Maintenance, Laundry, and to ensure exceptional guest service, operational efficiency, and profitability.
Job Responsibility
Manage all hotel operations and departmental staff
Develop annual operating budgets and review financial performance monthly
Collaborate with Directors on strategic planning, forecasting strategies, and revenue initiatives
Manage and track all group bookings
Ensure the Hotel Maintenance Database remains accurate and up to date
Review and update hotel procedures on a regular basis
Generate monthly hotel statistics on ADR, room revenue, and revpar for the General Manager
Must work shifts as needed and be available (on call) at all times
Ensure compliance with company policies, safety standards, and guest service expectations
Promote a positive work environment and provide leadership to hotel team members
Requirements
Two years experience in hotel operations management preferred
Strong professional emphasis on sales is required
Strong leadership, organizational, and communication skills
Mathematical aptitude and financial acumen
Proficiency in hotel management systems and Microsoft Office applications
Ability to maintain high standards of guest service and operational excellence