Hotel Manager Job at Marriott Bonvoy (Tokoriki Island)

Job Description

The Hotel Manager serves as the strategic business leader of property operations and acts as the General Manager in their absence. The role is responsible for overseeing all operational departments including Front Office, Housekeeping, Food & Beverage/Culinary, Engineering/Maintenance, Security/Loss Prevention, Recreation/Fitness Center, Retail/Gift Shops, and Event Management where applicable.

Job Responsibility

Develop and implement operational strategies aligned with the brand’s business objectives
Ensure execution of brand service standards and initiatives across all departments
Monitor operational effectiveness and implement improvements to enhance service delivery
Drive alignment across departments to achieve property-wide goals and initiatives
Conduct regular property walkthroughs to assess operations, guest experience, and identify opportunities
Review financial reports to evaluate operational performance against budgets and targets
Ensure effective management of departmental budgets, including revenue, wages, and controllable expenses
Identify opportunities to improve revenue, profitability, and cost efficiency
Monitor wage reports and coach department heads on cost control measures
Ensure capital expenditure is prioritized and aligned with operational strategy
Maintain strong profit margins without compromising guest or employee satisfaction
Ensure all operational areas foster a positive and engaging guest experience
Continuously improve service quality and performance across departments
Implement and monitor service strategies to meet or exceed guest expectations
Address guest feedback and ensure resolution of service challenges
Champion the brand’s service vision and ensure consistency in service delivery
Lead and inspire the hotel’s operations leadership team and department heads
Establish a clear vision for service delivery and operational excellence
Foster collaboration, accountability, and high performance across teams
Ensure fair and equitable treatment of all employees
Communicate operational goals clearly and consistently to drive results
Recruit, develop, and retain high-performing operations leaders
Conduct performance evaluations in line with company standards
Provide coaching, feedback, and development opportunities to team members
Promote employee engagement through open communication and an “open door” policy
Monitor employee satisfaction and take proactive steps to address concerns
Lead daily briefings and model desired service behaviors
Identify operational challenges and implement corrective actions
Analyze performance data to prevent recurrence of issues
Work with department heads to improve departmental efficiency and outcomes
Drive a culture of continuous improvement and innovation
Ensure compliance with brand policies, operational standards, and regulatory requirements
Support implementation of regional and corporate initiatives
Uphold safety, security, and quality assurance standards across the property

Requirements

Degree in Business Administration, Hotel and Restaurant Management, or related field
Minimum if 6 years of relevant experience in hotel operations, including multi-department leadership
Strong financial acumen and experience managing budgets and profitability
Proven leadership, team management, and decision-making capabilities
Excellent communication, interpersonal, and problem-solving skills
Strong knowledge of hotel systems and operational processes
Ability to work in a fast-paced, dynamic environment and achieve results through others

What we offer

Exclusive staff discounts on hotel accommodation and food & beverage across all Marriott International properties for you, your family, and friends
Career growth and development through Marriott’s global learning and training programs
Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity
Duty meals provided
Associate transportation provided
Relocation Benefit for Overseas candidates
Applicable Bonus for Management role
Live on Property

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