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Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
Job Responsibility:
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence
Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable
Works with direct reports to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives
Ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment
Managing Profitability and Departmental Budgets
Managing Property Operations
Leading Property Operations Teams
Managing and Conducting Human Resources Activities
Requirements:
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
8 years’ experience in the management operations, sales and marketing, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
6 years’ experience in the management operations, sales and marketing, or related professional area
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