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At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day.
Job Responsibility:
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence
Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management
Works with direct reports to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives
Ensures operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment
Requirements:
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
8 years' experience in the management operations, sales and marketing, or related professional area OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
6 years' experience in the management operations, sales and marketing, or related professional area