Hotel Manager

• Provide leadership and management for all operational hotel personnel
• Accept responsibility for the health, safety and welfare of the hotel guests and employees
• Be accountable for all personnel actions, assets, and personal property and the end results of their use
• Represent the hotel to civic, business, industry and local government
• Coordinate and manage the day-to-day operations of the hotel
• Attend and participate in all Planning Committee meetings and events
• Meet on a regular basis with all managers, supervisor, and non-management employees and conduct regular tours of the hotel
• Monitor and review the daily revenue report, the daily labour report and the monthly profit and loss statement
• Control expenses through actively participating in all areas of the hotel operation
• Develop profit improvement ideas, policies and procedures
• Respond appropriately in the event of any hotel emergency or safety situation
• Implement action plans to correct problems identifies in Operations Standards Surveys
• Ensure facility is well maintained from both housekeeping and engineering standpoints
• Oversee preventive maintenance programs such as 'Perfect Room' initiative
• Assist in ensuring that all areas of the hotel are appropriately staffed
• Monitor all standards in the hotel to ensure they are in place and enforced
• Conduct and or participate in the performance review of all Planning Committee members
• Meet with the Director of People & Culture on a regular basis
• Assume authority of General Manager in his / her absence
• Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering
• Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office
• Attend functions, social and / or business, to help develop a rapport and to establish credibility within the local community
• Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings
• Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs

• At least 3 years of experience in hotel operations or management within a multicultural setting
• At least 2 years of experience leading and managing large teams
• Preferably a degree holder in Hospitality Management, Business, or its equivalent
• Strong commercial acumen, leadership, and team management skills, with the ability to lead, motivate, and inspire team members
• Strong communication and customer service skills, possess problem-solving abilities and financial acumen
• Track record in driving service excellence and guest experience, preferably with Rooms background
• Commitment to employee training, learning, and development, fostering a positive and productive work environment
• Sound organizational and time-management abilities
• Familiarity with working in Asian cultures and understanding of Korean business culture

Proficiency in Korean language is preferred

• Competitive salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Career growth opportunities