Hotel Manager

• Leading, coaching and motivating the hotel teams
• Working with team members to create personal development plans for their career growth
• Recruiting motivated team members and making sure they have a warm and welcoming induction
• Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
• Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
• Reviewing customer feedback to produce targeted action plans for improvement as required
• Making sure rooms and public areas are cleaned using company best practice
• Reporting and overseeing any repairs or maintenance needed
• Rota management, banking and health & safety
• Driving awareness and engagement for our Team Members to earn more through our incentive schemes

• Friendly, engaging and welcoming by nature
• Have previously led a team in a service led customer facing industry
• Food & beverage experience would be advantageous if applying for a Bar Cafe hotel
• Thrive in a fast paced and evolving environment
• Communication style is straightforward
• Results focused and enjoy working towards KPIs and scorecard targets

Food & beverage experience (if applying for a Bar Cafe hotel)

• Annual bonus up to 13% by achieving KPI targets
• Flexible and part time working hours
• 50% discount on rooms plus food and soft drinks
• Discounts for friends and family with thousands of rooms at £19.99
• £50 voucher on each work anniversary
• 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
• High street retailer and mobile phone discounts
• Pension scheme totalling 8% (employer contribution 3%)