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Hotel Manager

Singapore, Singapore Employment contract 5000.00 - 7000.00 SGD / Month · Job Posted April 27, 2026
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Job Description

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Job Responsibility

  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity
  • Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths
  • Assists in ensuring that the team has the capabilities to meet expectations
  • Leads by example demonstrating self-confidence, energy and enthusiasm
  • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
  • Follows property specific second effort and recovery plan
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
  • Takes proactive approaches when dealing with employee concerns
  • Extends professionalism and courtesy to employees at all times
  • Communicates/updates all goals and results with employees
  • Meets at least semi annually with staff on a one-to-one basis
  • Assists/teaches the team scheduling against guest and hours/occupied room goals
  • Performs hourly job functions as needed
  • Provides excellent customer service by being readily available/approachable for all guests
  • Takes proactive approaches when dealing with guest concerns
  • Extends professionalism and courtesy to guests at all times
  • Responds timely to customer service department request
  • Ensures all team members meet or exceed all hospitality requirements
  • Assists in performing required annual Quality audit with GM
  • Ensures a viable key control program is in place
  • Understands financial statements, sales and activity reports, and other performance data
  • Interviews and assists in making hiring decisions
  • Receives hiring recommendations from team supervisors
  • Ensures orientations for new team members are thorough and completed in a timely fashion
  • Any other duties/tasks as assigned by management

Requirements

  • At least 5 year(s) of working experience in the position
  • Experience or knowledge of hotel management is essential
  • Proficiency in Microsoft Office, Opera PMS, Micros, GXP
  • Highly developed organizational skills
  • Possess initiative and pro-activeness
  • Outstanding verbal and written communication skills
  • Ability to handle sensitive information in a confidential manner

What we offer

  • Discounts on F&B and room rates in 7,000+ hotels world-wide for associate, parents or parents-in-laws, children, spouse/domestic partner and siblings
  • Access to Global Learning + Development tool
  • 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore
  • 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

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