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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Responsibility:
Ensures that goals are being translated to the team as they relate to guest tracking and productivity
Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths
Assists in ensuring that the team has the capabilities to meet expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
Follows property specific second effort and recovery plan
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
Takes proactive approaches when dealing with employee concerns
Extends professionalism and courtesy to employees at all times
Communicates/updates all goals and results with employees
Meets at least semi annually with staff on a one-to-one basis
Assists/teaches the team scheduling against guest and hours/occupied room goals
Performs hourly job functions as needed
Provides excellent customer service by being readily available/approachable for all guests
Takes proactive approaches when dealing with guest concerns
Extends professionalism and courtesy to guests at all times
Responds timely to customer service department request
Ensures all team members meet or exceed all hospitality requirements
Assists in performing required annual Quality audit with GM
Ensures a viable key control program is in place
Understands financial statements, sales and activity reports, and other performance data
Interviews and assists in making hiring decisions
Receives hiring recommendations from team supervisors
Ensures orientations for new team members are thorough and completed in a timely fashion
Any other duties/tasks as assigned by management
Requirements:
At least 5 year(s) of working experience in the position
Experience or knowledge of hotel management is essential
Proficiency in Microsoft Office, Opera PMS, Micros, GXP
Highly developed organizational skills
Possess initiative and pro-activeness
Outstanding verbal and written communication skills
Ability to handle sensitive information in a confidential manner
What we offer:
Discounts on F&B and room rates in 7,000+ hotels world-wide for associate, parents or parents-in-laws, children, spouse/domestic partner and siblings
Access to Global Learning + Development tool
2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore
20% off Food/Alcohol Bill at all Garcha Group restaurants and bars