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The Hotel Manager is responsible for leading daily operations, ensuring brand standards (BSA) and boutique guest experiences(ITR), and driving financial performance(Cost Control) within The Garcha Group properties.
Job Responsibility
Leading daily operations
Ensuring brand standards (BSA) and boutique guest experiences (ITR)
Driving financial performance (Cost Control)
Ensuring goals are translated to the team
Understanding employee and guest satisfaction results
Assisting in ensuring team capabilities
Leading by example
Assisting employees in understanding guests' needs
Following property specific second effort and recovery plan
Publishing guest satisfaction results
Taking proactive approaches with employee concerns
Extending professionalism and courtesy
Communicating goals and results
Meeting semi annually with staff
Assisting/teaching team scheduling
Performing hourly job functions as needed
Providing excellent customer service
Taking proactive approaches with guest concerns
Extending professionalism and courtesy to guests
Responding timely to customer service requests
Ensuring team members meet hospitality requirements
Assisting in performing required annual Quality audit
Ensuring a viable key control program
Understanding financial statements
Interviewing and assisting in hiring decisions
Receiving hiring recommendations
Ensuring new team member orientations
Any other duties as assigned
Requirements
At least 5 year(s) of working experience in the position
Experience or knowledge of hotel management is essential
Proficiency in Microsoft Office, Opera PMS, Micros, and Marriott Access (GXP, GuestVoice etc.)
Highly developed organizational skills
Possess initiative and pro-activeness
Outstanding verbal and written communication skills
Ability to handle sensitive information in a confidential manner
What we offer
Discounts on F&B and room rates in 7000+ hotels worldwide
Access to Global Learning + Development tool
2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore
20% off Food/Alcohol Bill at all Garcha Group restaurants and bars