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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Hotel Manager

Singapore, Singapore · Job Posted February 14, 2026
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Job Responsibility

  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity
  • Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths
  • Assists in ensuring that the team has the capabilities to meet expectations
  • Leads by example demonstrating self-confidence, energy and enthusiasm
  • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
  • Follows property specific second effort and recovery plan
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
  • Takes proactive approaches when dealing with employee concerns
  • Extends professionalism and courtesy to employees at all times
  • Communicates/updates all goals and results with employees
  • Meets at least semi annually with staff on a one-to-one basis
  • Assists/teaches the team scheduling against guest and hours/occupied room goals
  • Performs hourly job functions as needed
  • Provides excellent customer service by being readily available/approachable for all guests
  • Takes proactive approaches when dealing with guest concerns
  • Extends professionalism and courtesy to guests at all times
  • Responds timely to customer service department request
  • Ensures all team members meet or exceed all hospitality requirements
  • Assists in performing required annual Quality audit with GM
  • Ensures a viable key control program is in place
  • Understands financial statements, sales and activity reports, and other performance data
  • Interviews and assists in making hiring decisions
  • Receives hiring recommendations from team supervisors
  • Ensures orientations for new team members are thorough and completed in a timely fashion
  • Any other duties/tasks as assigned by management

Requirements

  • At least 3 year(s) of working experience in the position
  • Experience or knowledge of Hotel Operations is essential
  • Proficiency in Microsoft Office, Opera PMS, Micros, GXP
  • Highly developed organizational skills
  • Possess initiative and pro-activeness
  • Outstanding verbal and written communication skills
  • Ability to handle sensitive information in a confidential manner

What we offer

  • Discounts on F&B and room rates in 7,000+ hotels world-wide for associate, parents, parents-in-laws, children, spouse/domestic partner and siblings
  • Access to the “Global Learning + Development” tool
  • 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore
  • 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
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