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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Hotel Manager

Puerto Rico, San Juan Employment contract 65000.00 - 75000.00 USD / Year · Job Posted June 14, 2026
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Job Description

Reporting directly to the Managing Director, the Hotel Manager serves as the second-in-command of the hotel operation and oversees the daily management of Front Office, Housekeeping, and Engineering departments. This role is ideal for an experienced hospitality leader looking to expand their operational expertise and prepare for future General Manager opportunities within a Marriott-branded lifestyle hotel environment.

Job Responsibility

  • Oversee Front Office, Housekeeping, and Engineering operations
  • Serve as Manager on Duty as needed
  • Ensure compliance with Marriott Autograph Collection standards
  • Maintain operational excellence and service consistency
  • Deliver exceptional guest satisfaction throughout the entire guest journey
  • Resolve guest concerns and service recovery situations promptly
  • Oversee VIP, owner, and special guest requests
  • Lead, coach, and develop department leaders and associates
  • Support recruitment, training, performance management, and succession planning
  • Foster a culture of accountability, teamwork, and hospitality excellence
  • Support budgeting, forecasting, labor management, and expense control
  • Monitor departmental productivity and operational efficiency
  • Drive continuous improvement through guest feedback and performance metrics

Requirements

  • Minimum 5 years of progressive hotel operations leadership experience
  • Experience managing Front Office, Housekeeping, and/or Engineering teams
  • Strong leadership, communication, and problem-solving skills
  • Bilingual in English and Spanish
  • Availability to work evenings, weekends, holidays, and rotating schedules

Nice to have

  • Bachelor's degree in Hospitality Management, Business Administration, or related field
  • Marriott International experience
  • Experience in lifestyle, luxury, boutique, or Autograph Collection hotels

What we offer

  • 15 days of vacation per year
  • 12 sick days
  • 100% employee coverage under our medical plan
  • Parking
  • $50/month phone allowance
  • Birthday day off with a $50 bonus
  • Holidays with a compensatory day off
  • Benefits at our restaurants and within the hotel (30% discount)
  • All applicable Marriott benefits
  • Relocation is negotiable
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