Hotel Manager - Four Points by Sheraton Desaru Job at Marriott Bonvoy (Desaru)

Job Description

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.

Job Responsibility

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence
Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management
Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives
The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance
As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment
Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience
Reviews financial reports and statements to determine how Operations is performing against budget
Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy
Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance
Strives to maintain profit margins without compromising guest or employee satisfaction
Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results
Develops an operational strategy that is aligned with the brand's business strategy and leads its execution
Makes and executes key decisions to keep property moving forward towards achievement of goals
Strives to improve service performance
Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Ensures core elements of the service strategy are in place to produce the desired results
Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities
Establishes a vision for product and service delivery on property
Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team
Ensures employees are treated fairly and equitably
Observes service behaviors of employees and providing feedback to individuals and/or managers
Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation
Conducts annual performance appraisals with direct reports according to Standard Operating Procedures
Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns
Stays knowledgeable of leadership talent in the property
Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
8 years' experience in the management operations, sales and marketing, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
6 years' experience in the management operations, sales and marketing, or related professional area
Previous work experience in Malaysia or Asia Pacific as a Hotel Manager

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Hotel Manager - Four Points by Sheraton Desaru

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