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Lead with pride and help create unforgettable stays through exceptional standards. Our Team Leader plays a vital role in delivering the immaculate standards our guests expect when staying at Hadspen House and the Farmyard hotels. Leading from the front, you will supervise the housekeeping team to ensure every guest room, shared space and public area reflects the exceptional quality of The Newt. This is a hands-on role where organisation, teamwork and attention to detail are key. You will support and guide the team throughout the day, ensuring rooms are allocated effectively, standards are consistently met and guests enjoy a truly memorable stay.
Job Responsibility:
Inspect guest rooms and common areas to ensure cleanliness and presentation standards are consistently met
Allocate rooms and public areas to members of the housekeeping team
Train team members and refresh staff on housekeeping procedures and standards
Provide updates and reports to the Executive Head Housekeeper and Assistant Manager
Provide operational support during staff sickness or absence
Work collaboratively with the wider hotel team to maintain service excellence
Support the team with hands-on duties where required
Demonstrate flexibility and assist with additional duties when needed
Requirements:
Experience in a supervisory housekeeping role or similar environment
Strong attention to detail with a passion for high standards
Friendly and professional with a positive attitude
Ability to work both independently and as part of a team
Strong communication and organisational skills
Comfortable undertaking physical work and being on your feet throughout a shift
High standards of personal presentation
Full driving licence required
What we offer:
Guaranteed tronc (tips)
Employee Life Cover (2x salary)
Employee Assistance Programme with unlimited 24/7 remote GP appointments for you and your family
Complimentary access to Spa and swimming pools
50% off Spa Treatments
Complimentary use of gym and wellbeing classes
Access to Cycle to Work scheme
Complimentary staff meal when onsite
30% discount in shops and online with free delivery for online purchases
Complimentary garden membership for The Newt and partner gardens
Colleague recognition programme (Newt Awards) with rewards including complimentary Hotel Stay
Discounted hotel stays for staff with 30% discount at restaurants
Regular team engagement activities (Fun Squad events)