CrawlJobs Logo

Hotel Guest Services Manager OEM

https://www.marriott.com Logo

Marriott Bonvoy

Location Icon

Location:

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a key member of the property leadership team, the Guest Services Manager is responsible for overseeing the daily operations of the guest services at the hotel to ensure a seamless guest experience. Reporting to the General Manager, the Guest Services Manager will be responsible for addressing guest concerns and requests and maintaining the highest level of ethical leadership to lead the front desk team to deliver excellent customer service while embodying McKibbon’s Guiding Principles. The Guest Service Manager is an OEM (Overtime Eligible Management) position.

Job Responsibility:

  • Assisting with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor
  • Act as a main point of contact for guests, ensuring their needs are met efficiently and courteously
  • Anticipate guest needs and provide personalized service to enhance their experience
  • Supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports
  • Responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage
  • Train all front desk staff as it relates to brand and company standards to maximize service culture
  • Assist with sales and champion the Daily Sell Strategy
  • Assist with the implementation of front office programs to enhance the experience and enjoyment of the guests stay
  • Responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company
  • Inspect and ensure that safety and security standards are being maintained
  • Handle guest complaints and concerns promptly, ensuring appropriate resolutions
  • Conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables
  • Perform payment processing and ensure that a form of payment is secured on all folios and process payment upon reaching a specific balance
  • Responsible for overseeing the Market (fully stocked, weekly inventory, place orders)
  • Assist the Executive Housekeeper twice weekly, inspecting guest rooms and public areas and work with both housekeeping, maintenance and other departments to fulfill guest requests
  • Cover Front Desk shifts as needed according to the budgeted Labor Plan
  • Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression

Requirements:

  • Experience working in a hotel as a front desk representative (or equivalent)
  • Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
  • The ability to work weekends, holidays, and evenings
  • The ability to ensure that hotel policies and brand standards are followed
  • Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds
  • Ability to ensure that hotel policies, procedures and brand standards are followed
  • Maintain a high level of professionalism, trust and responsibility
  • Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation
  • Must excel in high-pressure, fast-paced environments
  • Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests
  • Must be attentive, friendly, helpful, and courteous to clients, guests, and associates

Nice to have:

  • Excellent communication and problem-solving skills
  • The skills and experience to lead a team to consistently deliver exceptional guest service
  • Developing the leadership qualities of all staff
  • Maintaining positive relationships with associates to drive associate satisfaction
  • Knowledge of hotel management PMS systems
  • Ability to work under pressure and handle difficult situations professionally
  • Customer focused with a passion for providing exceptional service
What we offer:
  • Comprehensive benefits package including medical, dental, and vision
  • Life insurance
  • Pet Insurance
  • Short and long-term disability
  • Paid time off and holidays
  • Tuition assistance
  • Competitive Compensation with incentives
  • 401K Savings Plan with 50% matching funds
  • Associate referral program
  • Brand and company training classes, workshops and conferences for career growth and development
  • Fundraising matching funds program
  • Team volunteer opportunities
  • 24/7 chaplain services
  • Exclusive hotel rate discounts

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Icon
Marriott Bonvoy - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Hotel Guest Services Manager OEM

Hotel Guest Services Manager OEM

As a key member of the property leadership team, the Guest Services Manager is r...
Location
Location
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working in a hotel as a front desk representative (or equivalent)
  • Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
  • The ability to work weekends, holidays, and evenings
  • The ability to ensure that hotel policies and brand standards are followed
  • Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds
  • Ability to ensure that hotel policies, procedures and brand standards are followed
  • Maintain a high level of professionalism, trust and responsibility
  • Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation
  • Must excel in high-pressure, fast-paced environments
  • Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests
Job Responsibility
Job Responsibility
  • Assisting with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor
  • Act as a main point of contact for guests, ensuring their needs are met efficiently and courteously
  • Anticipate guest needs and provide personalized service to enhance their experience
  • Supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports
  • Responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage
  • Train all front desk staff as it relates to brand and company standards to maximize service culture
  • Assist with sales and champion the Daily Sell Strategy
  • Assist with the implementation of front office programs to enhance the experience and enjoyment of the guests stay
  • Responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company
  • Inspect and ensure that safety and security standards are being maintained
What we offer
What we offer
  • Comprehensive benefits package including medical, dental, and vision
  • Life insurance
  • Pet Insurance
  • Short and long-term disability
  • Paid time off and holidays
  • Tuition assistance
  • Competitive Compensation with incentives
  • 401K Savings Plan with 50% matching funds
  • Associate referral program
  • Brand and company training classes, workshops and conferences for career growth and development
  • Fulltime
Read More
Arrow Right

Hotel Guest Services Manager OEM

As a key member of the property leadership team, the Guest Services Manager is r...
Location
Location
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working in a hotel as a front desk representative (or equivalent)
  • Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
  • The ability to work weekends, holidays, and evenings
  • The ability to ensure that hotel policies and brand standards are followed
  • Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds
  • Ability to ensure that hotel policies, procedures and brand standards are followed
  • Maintain a high level of professionalism, trust and responsibility
  • Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation
  • Must excel in high-pressure, fast-paced environments
  • Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests
Job Responsibility
Job Responsibility
  • Assisting with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor
  • Act as a main point of contact for guests, ensuring their needs are met efficiently and courteously
  • Anticipate guest needs and provide personalized service to enhance their experience
  • Supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports
  • Responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage
  • Train all front desk staff as it relates to brand and company standards to maximize service culture
  • Assist with sales and champion the Daily Sell Strategy
  • Assist with the implementation of front office programs to enhance the experience and enjoyment of the guests stay
  • Responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company
  • Inspect and ensure that safety and security standards are being maintained
What we offer
What we offer
  • Comprehensive benefits package including medical, dental, and vision
  • Life insurance
  • Pet Insurance
  • Short and long-term disability
  • Paid time off and holidays
  • Tuition assistance
  • Competitive Compensation with incentives
  • 401K Savings Plan with 50% matching funds
  • Associate referral program
  • Brand and company training classes, workshops and conferences for career growth and development
  • Fulltime
Read More
Arrow Right

Hotel Guest Services Manager OEM

As a key member of the property leadership team, the Guest Services Manager is r...
Location
Location
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working in a hotel as a front desk representative (or equivalent)
  • Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
  • The ability to work weekends, holidays, and evenings
  • The ability to ensure that hotel policies and brand standards are followed
  • Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds
  • Ability to ensure that hotel policies, procedures and brand standards are followed
  • Maintain a high level of professionalism, trust and responsibility
  • Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation
  • Must excel in high-pressure, fast-paced environments
  • Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests
Job Responsibility
Job Responsibility
  • Assisting with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor
  • Act as a main point of contact for guests, ensuring their needs are met efficiently and courteously
  • Anticipate guest needs and provide personalized service to enhance their experience
  • Supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports
  • Responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage
  • Train all front desk staff as it relates to brand and company standards to maximize service culture
  • Assist with sales and champion the Daily Sell Strategy
  • Assist with the implementation of front office programs to enhance the experience and enjoyment of the guests stay
  • Responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company
  • Inspect and ensure that safety and security standards are being maintained
What we offer
What we offer
  • Comprehensive benefits package including medical, dental, and vision
  • Life insurance
  • Pet Insurance
  • Short and long-term disability
  • Paid time off and holidays
  • Tuition assistance
  • Competitive Compensation with incentives
  • 401K Savings Plan with 50% matching funds
  • Associate referral program
  • Brand and company training classes, workshops and conferences for career growth and development
  • Fulltime
Read More
Arrow Right
New

Customer Support Representative - Technical Services

As the Technical Customer Support Representative, you will provide after-sales c...
Location
Location
United Kingdom , Whetstone
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years of customer service experience
  • Experience with providing technical support and troubleshooting
  • Affinity with Information Technologies, including Windows operating environment, device connectivity, network design and supportability
  • Excellent interpersonal skills on different levels
  • Customer-Focused management/planning approach
  • Ability to switch quickly between tasks and processes
  • Strong time management / planning skills
  • Ability to identify process improvement opportunities and raise it to the Supervisor
Job Responsibility
Job Responsibility
  • Provide after-sales customer service and remote technical support to customers, ensuring high customer happiness
  • Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) efficiently, accurately, and expertly
  • Formally detail customer complaints/service notifications and interactions per company guidelines
  • Accurately diagnose and troubleshoot customers’ technical problems and provide responses regarding general questions, service products, spare part number identification, and pricing
  • Build a service order or customer concern if a remote solution cannot be offered
  • When vital, transfer complaints for investigation and resolution to the relevant people /departments
  • Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technical support to customers, technical service providers, and Baxter colleagues in Sales & Marketing, Customer Services, Product Services, and R&D/ Engineering
  • Develop and maintain strong working relationships with distributors, customers, technical service providers, and Baxter colleagues in Sales & Marketing, Customer Services, Products Services, Field Services, and R&D/Engineering
What we offer
What we offer
  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work life balance
  • Reasonable accommodation for individuals with disabilities
Read More
Arrow Right
New

Group Revenue Manager

Cliste Hospitality is seeking an experienced Group Revenue Manager to lead reven...
Location
Location
Ireland , Cork, Dublin or any iNUA hotel location
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of six years’ hotel revenue management experience
  • Experience as a group or cluster revenue manager overseeing multiple hotels — this is essential
  • Revenue management experience within an international hotel brand — this is essential
  • Capital city hotel market experience, demonstrating the ability to operate in high-demand, competitive environments
  • Advanced data analysis, forecasting and commercial acumen with strong presentation skills
  • Proven leadership and stakeholder management skills across multi-property environments
  • Proficiency with PMS, RMS and distribution platforms
  • a keen interest in revenue management technology and AI
Job Responsibility
Job Responsibility
  • Develop and execute dynamic pricing strategies across all managed properties, with an individual segment and channel mix strategy per hotel
  • Optimise room inventory across transient, corporate, group, OTA and events segments to maximise RevPAR and gross profit
  • Drive Total Revenue Management strategies across rooms, F&B, meetings & events and ancillary revenue
  • Collaborate with Sales and Marketing on corporate rate strategy, international group volumes, MICE and CRM campaigns
  • Manage room block policies for weddings, conferences and events
  • grow upsell revenue across room types and ancillary services
  • Produce accurate daily, weekly, monthly and annual forecasts
  • monitor KPIs including ADR, RevPAR, occupancy and market penetration
  • Prepare revenue performance presentations for group leadership and conduct variance analysis with corrective recommendations
  • Oversee rate loading and parity across all channels (brand.com, OTAs, GDS, direct) and build strong OTA partner relationships
Read More
Arrow Right
New

Pharmacy Assistant

Unlock your Pharmacy potential by acting now and joining the Day Lewis family as...
Location
Location
United Kingdom , Barnard Castle
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced Pharmacy Assistant - Dispenser
  • NVQ2 qualification in pharmacy is essential
  • Pharmacy and dispensing experience would be ideal
Job Responsibility
Job Responsibility
  • Assist the Pharmacist in developing the pharmacy business by ensuring the dispensary delivers a superb level of customer service and operates effectively with regards to company policies and procedures
  • Assist on the front counter and be a great welcome and support to patients
  • Be an integral part of a small, hard-working and compact team
  • Develop relationships with patients and healthcare organisations to ensure that we deliver the most effective and patient friendly customer service
What we offer
What we offer
  • Pension
  • Employee Assistance Programme
  • Company Discount
  • 28 Days Holiday inclusive of public and bank holidays
  • Bonus Scheme
  • Company Sick Pay (After 1 Year Service)
  • Enhanced Maternity/Paternity Leave (After 2 Years Service)
  • Cycle To Work Scheme
  • Refer A Friend Scheme
  • Parttime
Read More
Arrow Right
New

Support worker

Experienced Support Worker Opportunity - Scotland's Offshore Islands. Are you an...
Location
Location
United Kingdom , Stornoway
Salary
Salary:
20.00 - 21.00 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
April 15, 2026
Flip Icon
Requirements
Requirements
  • A minimum of 2 years of UK care experience
  • Relevant experience in Care homes or Community care roles
  • A full driving license and access to your own vehicle (essential)
Job Responsibility
Job Responsibility
  • Provide tailored care packages to meet individual needs in care-at-home or residential settings
  • Supporting adults in care-at-home or residential settings
What we offer
What we offer
  • Excellent pay rates
  • Supportive Team
  • Stunning Locations
  • Opportunity to earn up to £10,000 over 3 months
!
Read More
Arrow Right
New

Trade Analyst

We are looking for an experienced Trade Analyst specializing in Deductions and T...
Location
Location
United States , Pasadena
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Finance, Accounting, Business, or a related field
  • Minimum of 2 years of experience in trade finance, deductions management, accounts receivable, or related roles
  • Proficiency in BluePlanner (UpClear) and SAP S/4HANA is highly desirable
  • Strong knowledge of accounts receivable processes and deductions management
  • Advanced skills in Microsoft Excel for analyzing data and creating reports
  • Exceptional attention to detail and problem-solving abilities
  • Ability to collaborate effectively across various departments to resolve issues
  • Strong communication skills to present findings and recommendations clearly
Job Responsibility
Job Responsibility
  • Investigate and resolve customer deductions by reviewing documentation and validating claims using systems like BluePlanner and SAP S/4HANA
  • Analyze and match deductions to approved promotions, trade agreements, and expense accounts to ensure proper allocation
  • Collaborate with Sales, Accounts Receivable, Logistics, and Finance teams to address discrepancies and resolve open issues
  • Monitor deduction trends and identify recurring issues, providing actionable recommendations to prevent future occurrences
  • Support month-end closing activities by ensuring deductions are cleared and accurately reported
  • Maintain detailed tracking of open deductions, aging reports, and resolution statuses for clear and consistent reporting
  • Escalate invalid or unsupported deductions to recover funds and minimize financial impact
  • Propose enhancements to promotional setup, execution, and documentation to reduce invalid deductions
  • Generate regular reports on deduction trends and recovery efforts to share insights with stakeholders
What we offer
What we offer
  • medical, vision, dental, life and disability insurance
  • 401(k) or deferred compensation plan (if eligible)
  • paid time off for vacation, personal needs, and sick time
  • paid holidays
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy