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The Marriott Westchase Hotel is looking for a customer-focused individual to join our team as a Part-Time Gift Shop Associate/Coffee Barista. The Gift Shop Attendant is responsible for creating a warm and welcoming greeting as guests arrive to grab their favorite Starbucks coffee and snack or pick up a souvenir while here. As the retail associate, you are responsible for generating revenue and sales transactions through excellent product knowledge and guest service, as well as maintaining a fun, clean, and comfortable store environment.
Job Responsibility:
Greet customers when they enter the shop and serve guests beverages and/or food while assisting guests in locating needed merchandise, promoting and upselling additional items to enhance profitability
Crafting high-quality Starbucks coffee and beverage items to recipe standards
Display merchandise in a neat, eye-appealing manner
Restock items as necessary
Complete customer purchases using the POS system, processing all payment types
Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified
Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage
Requirements:
Open to work varying hours, days or shifts, including mornings, nights, weekends, and holidays
Previous Retail, Starbucks, or other Food Service Experience
Excellent communication skills
Basic computer skills: ability to use POS systems and technology equipment as directed
Strong attention to detail and ability to follow a multi-step process in a timely manner
An engaging and welcoming personality who enjoys greeting every guest with a smile
Knows how to anticipate and address guests’ needs with a passion for creating an exceptional experience for all guests
Able to succeed in a fast-moving, highly active and physically demanding role independently
Ability to remain mobile for the duration of a scheduled shift with frequent bending, push/pull, and lift/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
Observe Health Department guidelines for food handling and sanitation