Hotel Front Office Supervisor

• Assist the Front Office Management with overseeing all Front Office Operations to ensure profitability, control costs, and meet quality standards to ensure total guest satisfaction
• Supervise the front desk and valet staff
• Assist with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins

• Minimum of 2 years of front desk or hospitality-related customer service experience is strongly preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays
• Professional appearance and demeanor
• Ability to remain calm and professional under pressure

Proficiency with the Property Engagement Platform (PEP) will be a plus

• Healthcare benefits are available, including medical, dental, and vision coverage
• Short-term and long-term disability benefits are also available
• Paid time off is provided, including vacation, sick days, and holidays
• Hilton employees may participate in the Go Hilton employee travel program, offering employees and selected friends and family discounted rates at Hilton company hotels around the world
• Scheduled annual increases