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Pyramid Global Hospitality Logo Pyramid Global Hospitality · Hospitality and Tourism

Hotel Front Office Supervisor

United States, Westlake 20.75 USD / Hour · Job Posted February 20, 2026
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Job Description

The Front Office Supervisor is to oversee the operation of the Front Desk, Front Services, Group Reservations, and the Communications Center, ensuring flawless execution of guest service.

Job Responsibility

  • Oversee the operation of the Front Desk, Front Services, Group Reservations, and the Communications Center, ensuring flawless execution of guest service
  • Monitor and assist in the completion of all opening and closing Front Office tasks
  • Resolve guest opportunities expediently and in a professional manner
  • Direct the work of all Front Office employees, delegating in a fair and equitable manner
  • Assist in the training, development, and motivation of all Front Office employees
  • Manage and coordinate the delivery/tracking of all guest messages or packages
  • Monitor and provide assistance in the operation as needed throughout the Front Office
  • Monitor Communication Center call volume and provide additional coverage when required
  • Oversee the guest badging process to ensure badges are creating on time and accurate

Requirements

  • Experience in the hospitality industry required
  • Hotel Front Office experience desirable
  • Experience as a departmental trainer or supervisor preferred
  • Strong computer skills
  • Proficient in Microsoft Excel and Outlook
  • Microsoft Teams and OneNote experience desirable
  • Knowledge of Hotel Property Management System preferred
  • Infor experience desirable
  • Texas Driver’s License with good driving record required
  • Must be over 21 years old for vehicle driving insurance purposes

Nice to have

  • Hotel Front Office experience
  • Experience as a departmental trainer or supervisor
  • Microsoft Teams and OneNote experience
  • Knowledge of Hotel Property Management System
  • Infor experience

What we offer

  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • Ongoing training and development opportunities
  • Awesome Employee Focused Culture with many Associate Events
  • Closed many weekends and most holidays - 10 days of holiday pay
  • Up to 14 Vacation & Sick days per year
  • Weekly pay
  • Leadership and Career development programs
  • Many opportunities to grow and transfer to new positions
  • Free Lunch in our newly remodeled Associate Cafeteria
  • Eligible for Medical Insurance and other awesome benefits within 30 days of employment
  • Employer matching 401k
  • Tuition Reimbursement
  • Free parking on-site
  • Free uniforms and we will clean them
  • Benchmark Hospitality hotel discounts
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