Hotel Front Office Manager Job at Pyramid Global Hospitality (Waltham)

Hotel Front Office Manager

The Hotel Front Office Manager will oversee the daily operations of the front of...

Location

United States , Vail

Salary:

75000.00 - 85000.00 USD / Year

The Sebastian - Vail - A Timbers Resort

Expiration Date

Until further notice

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
Minimum 5 years of experience in hotel operations, with at least 2 years in a supervisory or managerial role at a front desk or front office department
Strong leadership and team management skills with the ability to motivate and develop staff
Excellent interpersonal and communication skills, with a customer-focused attitude
Proven problem-solving and conflict-resolution abilities
Proficient in hotel management software (PMS) and Microsoft Office Suite
Knowledge of budgeting and financial management principles
Flexibility to work various shifts, including evenings, weekends, and holidays as needed

Job Responsibility

Supervise and manage the front office staff, including receptionists, concierges, and bellhops
Ensure all guests receive a warm welcome and exceptional service throughout their stay
Oversee the check-in and check-out procedures, ensuring efficiency and accuracy in room assignments and billing
Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed guest expectations
Monitor front desk operations, including cash handling, reservation management, and room availability
Liaise with housekeeping, maintenance, and other departments to ensure seamless communication and coordination
Maintain an up-to-date knowledge of hotel services, local attractions, and events to provide guests with accurate information and recommendations
Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality
Conduct regular training and development sessions for front office staff to enhance their skills and knowledge
Prepare and analyze reports related to room occupancy, revenue, and guest feedback to identify trends and areas for improvement

What we offer

Housing available
Bonus potential
Free onsite shift parking
Discounted bus pass for Eagle County & Lake County routes
Discounted F&B, Spa Treatments & Retail up to 40% off
401K with Match
PTO up to 4 weeks a year
Wellness Bonus
Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
Merchant Ski Pass Program

Fulltime

Hotel Assistant Front Office Manager

The Assistant Front Office Manager supports the Director of Front Office in over...

Location

United States , Westlake

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Supervising experience required
One year’s experience in the hospitality industry required, preferably in the Front Office operations of a hotel
Strong computer skills. Proficient in Microsoft Excel and Outlook
Proficient with a Hotel Property Management System required
Texas Driver’s License with good driving record required
Over 21 years of age for vehicle driving insurance purposes

Job Responsibility

Supports the Director of Front Office in overseeing all aspects of the Front Office operation
Ensuring customer satisfaction, financial performance, and employee relations
Acts as Manager on Duty addressing any guest or operational related issues
Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports
Creating schedules and approving employees’ time, time off and shift changes
Assign, train, support and direct the staff
Coach, develop and provide feedback to the staff
Serve as Benchmark Manager on Duty for the hotel and resolve all guest issues
Responsible as lead on hotel emergency procedures include guest injuries, evacuations, and other emergency incidents
Assist with department purchasing, maintaining consistent availability of all products and supplies

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
Awesome Employee Focused Culture with many Associate Events
Closed many weekends and most holidays - 10 days of holiday pay
Up to 14 Vacation & Sick days per year

Fulltime

New

Assistant Front Office Manager - London Marriott Hotel Regents Park

We are looking for a passionate Assistant Front Office Manager to join our wonde...

Location

United Kingdom , London

Salary:

36157.80 GBP / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 years experience in the guest services, front desk, or related professional area
A warm, people-oriented demeanor
A team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills, and multi-tasking ability
The ability to stand, sit or walk for extended periods of time across a work shift.

Job Responsibility

Leading and assisting with the successful completion of daily shift requirements
Ensuring guest and employee satisfaction and achieving the operating budget
Assisting in completing financial and administrative responsibilities
Utilizing interpersonal and communication skills to lead, influence, and encourage others
Supporting all day-to-day operations
Handling guest problems and complaints
Managing day-to-day operations, ensuring quality standards
Supervising staffing levels to ensure guest service, operational needs and financial objectives are met
Providing guidance and direction to subordinates
Identifying the developmental needs of others and coaching, mentoring

What we offer

Personal coaching to support you in your day-to-day job and development and training opportunities
Special discounted rates for 9,000+ Marriott hotels worldwide for you, your family and friends
£5 breakfast when staying in most of our European hotels
50% discount on Food & Beverage when dining in the hotel
Start with 31 holidays (Including Bank Holidays), then watch your time off grow—1 extra day every work anniversary
Heavily discounted room rates for you & friends and family
‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know
Complimentary staff uniform dry cleaning
Complimentary meals on duty.

Fulltime

Assistant Front Office Manager - Front Desk and PBX

Entry level management position that focuses on supporting the day-to-day activi...

Location

United States , Naples

Salary:

25.77 - 28.37 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area.

Job Responsibility

Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Opening and closing Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Running and reviewing critical information contained in room operations reports
Understanding the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operating all department equipment as necessary and reporting malfunctions
Ensuring employees have the proper supplies and uniforms
Understanding night audit procedures and being able to comprehend and utilize reports as necessary
Understanding and complying with loss prevention policies and procedures
Communicating performance expectations to employees in accordance with job descriptions for each position
Handling employee questions and concerns

Fulltime

Assistant Front Desk Manager - Front Office

Entry level management position that is responsible for leading and assisting wi...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and building mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supports all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Coaches, counsels and encourages employees
Handles employee questions and concerns

Fulltime

Hotel Assistant Manager / Assistant Front Desk Manager

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best ...

Location

Greece , Vouliagmeni

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent is preferred
Applicants must have European Passport or the legal right to work in Greece
Fluency in English is essential
proficiency in Greek is an advantage
Previous experience in Front Office management or similar role is highly advantageous
Strong leadership, communication, and organizational skills

Job Responsibility

Direct and control the activities of the Front Desk team, acting as the Manager on Duty when senior managers are not available
Maintain complete knowledge at all times of hotel features, services, room types, rates, packages, promotions, VIPs, and group activities
Perform all Front Office, Guest Services, and Concierge duties as required, across all shifts
Review daily arrivals and departures, handling VIPs, return guests, and groups efficiently
Coordinate with Night Manager and other Assistant Managers to ensure follow-up on guest needs and issues, keeping the Front Office Manager informed
Ensure adherence to all credit procedures, reviewing high balance reports and following up with Accounting
Cover Night Manager duties and shifts as necessary
Supervise and motivate the Front Office team to deliver the highest quality service and Four Seasons brand standards
Handle guest issues or complaints professionally and efficiently
Promote hotel facilities and ensure smooth communication with all other departments

What we offer

Competitive Salary and comprehensive Benefits Package
Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
Ticket Restaurant monthly allowance of €100
Complimentary Nights at Four Seasons Hotels & Resorts globally
Employee Recognition Program
Opportunities for Global Travel through Task Forces and Transfers
Access to Four Seasons global Training & Development

Fulltime

Hotel Assistant Manager - Assistant Front Desk Manager

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best ...

Location

Greece , Vouliagmeni, Attiki

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent is preferred
Applicants must have European Passport or the legal right to work in Greece
Fluency in English is essential
proficiency in Greek is an advantage
Previous experience in Front Office management or similar role is highly advantageous
Strong leadership, communication, and organizational skills

Job Responsibility

Direct and control the activities of the Front Desk team, acting as the Manager on Duty when senior managers are not available
Maintain complete knowledge at all times of hotel features, services, room types, rates, packages, promotions, VIPs, and group activities
Perform all Front Office, Guest Services, and Concierge duties as required, across all shifts
Review daily arrivals and departures, handling VIPs, return guests, and groups efficiently
Coordinate with Night Manager and other Assistant Managers to ensure follow-up on guest needs and issues, keeping the Front Office Manager informed
Ensure adherence to all credit procedures, reviewing high balance reports and following up with Accounting
Cover Night Manager duties and shifts as necessary
Supervise and motivate the Front Office team to deliver the highest quality service and Four Seasons brand standards
Handle guest issues or complaints professionally and efficiently
Promote hotel facilities and ensure smooth communication with all other departments

What we offer

Competitive Salary and comprehensive Benefits Package
Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
Ticket Restaurant monthly allowance of €100
Complimentary Nights at Four Seasons Hotels & Resorts globally
Employee Recognition Program
Opportunities for Global Travel through Task Forces and Transfers
Access to Four Seasons global Training & Development

Fulltime

New

Front Office Manager

Responsible for all front office functions and staff. Areas of responsibility in...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in the guest services, front desk, or related professional area.

Job Responsibility

Responsible for all front office functions and staff
Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop
Directs and works with managers and employees to execute front office operations including guest arrival and departure procedures
Strives to improve guest and employee satisfaction and maximize financial performance of the department.

Fulltime

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Hotel Front Office Manager

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