Hotel Front Office Manager Job at Pyramid Global Hospitality (Waltham)

Front Office Manager

Responsible for managing front office operations, ensuring guest satisfaction, a...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, or related professional area

Job Responsibility

Manage all front office functions and staff
ensure guest arrival and departure procedures are effectively performed
establish collaborative relationships with employees
manage department budgets
ensure property policies are administered fairly
provide exceptional customer service
create a conducive atmosphere for guest relations
respond to guest complaints and feedback
analyze front office operations and solve recurring issues
manage hiring, performance appraisals, and mentoring of employees

What we offer

Equality-focused work environment
access to global team collaboration
fostering a light and playful atmosphere
multicultural and inclusive environment

Fulltime

Assistant Front Office Manager

Assistant Front Office Manager position at La Ville Hotel & Suites CITY WALK Dub...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy

Fulltime

Front Office Manager

Responsible for all front office functions and staff at Marriott's Aruba Ocean C...

Location

Aruba , Aruba

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in the guest services, front desk, or related professional area

Job Responsibility

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees
Manages all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team

What we offer

Equal opportunity employer
Welcoming and valuing diverse associates
Training
Development
Recognition
Holistic well-being
Supportive work environment

Fulltime

Assistant Front Office Manager

The Soho Grand is looking for a motivated, charismatic and reliable Assistant Fr...

Location

United States , New York

Salary:

65000.00 - 70000.00 USD / Year

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

MUST have hotel front desk experience
Open availability, able to work late nights, weekends and holidays
Excellent guest relation and communication skills
A positive attitude and team mentality

Job Responsibility

Maintaining a high level of guest service by providing support to Front Office and Front Service teams
Greeting and checking in/out guests, and notifying appropriate teams of VIPs, special requests, guest feedback, etc.
Prioritizing early arrivals and staying in communication with housekeeping manager to meet guests expectations
Conduct daily pre-shift, communication and one-on-one meetings, and coordinating activities with other departments to facilitate increased levels of communication and guest satisfaction
Assisting in daily room inventory control
Resolve guest issues and concerns to ensure a positive experience from beginning to end
Follow up on any previous shift’s outstanding issues to ensure a timely competition
Supervise the service of Front Desk, Guest Services, Bell and Door teams
Ensuring all signature service standards are complied with and that policies and procedures are consistently applied
Manage guest relations and info mailboxes on a daily basis

What we offer

401k plans (With matching after 1 year)
Health insurance (medical, vision, dental)
Paid time off for full time employees
Career advancement, in-house training and an orientation program

Fulltime